AEP news

1 day left! Review end-of-AEP deadlines
NEW Your Healthy Rewards program lets members earn $$$

Sales and marketing information

NEW downloadable social media ads in Studio
NEW telephonic enrollment option in Think Agent
NEW e-training on health risk assessment (HRA) option

Member retention news

2022 member ID cards are on the way in new purple envelopes
Some renewing PPO members to receive a new ID card
NEW diabetic equipment and supplies resource

Compliance connection 

Remember to review 2022 star ratings with your clients
2022 star ratings must now be included in all enrollment kits

AEP news

Review end-of-AEP deadlines

Can you believe AEP is coming to a close? Remember, all Medicare AEP marketing efforts must cease on December 7. Please ensure you follow these guidelines for submitting your final AEP enrollments by the required deadline.

NEW: In 2022, members can earn up to $200 in gift cards

Can you believe AEP is coming to a close? Remember, all Medicare AEP marketing efforts must cease on December 7. Please ensure you follow these guidelines for submitting your final AEP enrollments by the required deadline.

Sales and marketing information

Find prospects online, with social media ads from MMS

Looking for a last-minute way to reach prospects? We offer a host of social media ads you can share on Facebook and other social media sites. They’re a great way to let prospects know you can help answer their questions about Medicare. And there’s no cost to download. Login to Aetna Medicare Marketing Studio (MMS) to download.  

NEW Think Agent resources

In case you haven’t heard, Think Agent is the new electronic enrollment tool for Aetna MA/MAPD and SilverScript PDP products. Click the link above for registration info. The latest additions for Think Agent include: 

• NEW telephonic enrollment option 
• NEW HRA e-training (5 minutes)

Member retention news

2022 member ID cards are in the mail, in purple envelopes with Aetna Medicare branding

We are excited to share that 2022 member ID cards have been mailed in purple envelopes with Aetna Medicare branding, so they’ll be easy to identify in the mailbox. New member ID cards are mailed to:

• New Aetna Medicare members
• Members who changed plans
• Members who changed their primary care physician (PCP)
• Some renewing PPO members; see below

Please note that some existing PPO members will also receive a new member ID card in a purple envelope, even if they’re renewing the same plan. 

• Their new card includes a new member ID number and a new plan number.  
• Please remind these members to replace their current ID card with their new ID card by January 1, 2022, as they will need to show their new card to their provider when they receive medical care in 2022.

New diabetic supplies resource to help members get what they need

There’s new diabetic supplies and equipment list you can use to: 

• Talk to your clients about what diabetic supplies they need
• Explain how different supplies and equipment are covered
• Assist clients with accessing or ordering supplies they need
• Help minimize confusion

Compliance connection

Don’t forget: Requirements for 2022 star ratings

• As a reminder, per CMS guidance, you’re required to replace the 2021 star rating document with the new 2022 star rating page in any enrollment kits in your possession by November 3.  
• You’re also required to review the 2022 star rating document with beneficiaries whenever presenting Aetna MA/MAPD and SilverScript PDP plans. 
• The 2022 star rating document must be provided to all prospective enrollees whenever an enrollment form is provided. For online enrollment, the star ratings document and Summary of Benefits must be provided electronically to your clients prior to the completion and submission of the enrollment request.

Find want you need for AEP on Producer World and in Think Agent

2022 AEP sales materials 

This year, you have two options for presenting Aetna’s consumer-facing sales presentation at sales events and beneficiary meetings. You can use a traditional PowerPoint presentation format or share the video version. NOTE: Both the PowerPoints and videos are CMS-approved and cover all required topics. To remain compliant, it is very important you do not add to, remove, or alter anything in the presentations.

2022 MA/MAPD and DSNP sales presentations

(English and Spanish versions)

2022 MA/MAPD and DSNP sales presentations VIDEOs

– This year, you can also find and view them on Youtube

Scope of Appointment: Paper, email, and text options. An SOA must be obtained for every meeting with a potential beneficiary.

Permission-to-Contact form: Download a single form or order a booklet set from the Aetna Medicare Marketing Studio. 

2022 enrollment kits and plan guides: Order extra printed copies or download electronic copies. You can also order Spanish and Chinese enrollment kits where available too.

Download 2022 plan guide PDFs from Producer World for a side-by-side comparison of plans  

Plus, review a list of year-over-year benefit changes to prepare for renewal discussions with your clients 

Find 2022 plan documents on AetnaMedicare.com

You can find the following items on AetnaMedicare.com, or you can access them electronically through the Think Agent app:

• Evidence of Coverage (EOC)
• Summary of Benefits
• Formulary
• Over-the-counter (OTC) benefit catalog (if applicable)
• Online provider directory
• Online pharmacy directory

NEW rewards program available to all 2022 MA/MAPD members

In 2022, Aetna MA/MAPD members can participate in a new program that can help them stay healthy and earn $170 or more in redeemable gift cards! Members can earn up to $200 in CVS, Target, or Visa gift cards by completing eligible health activities in 2022. Learn about the program for MA/MAPD members and D-SNP members. 

Take advantage of Think Agent this AEP 

Think Agent is Aetna’s new electronic enrollment app that offers an optimized enrollment experience for you and your clients. There’s a website version and an app version that you can use on any mobile device, including your cell phone. 

• Learn how to get access
• View the Think Agent user guide
• Watch a training video

Think Agent features include: 

• Full enrollment capabilities
• Offline enrollment intake
• Integrated MBI validation
• Medicaid status check
• Electronic Permission to Contact sent by text
• Health risk assessment available
• E-kit (email) enrollment option
• Scope of Appointment options
• Provider search
• Drug cost estimator tool
• Ready-to-sell status verification

Listen to The Secret Agent, a new podcast series from Aetna Medicare, designed to get you pumped for AEP

• You can listen online or through the Fieldcast app.

• Enter “Aetna” as the company name
• Then log in with your Producer World username and password

• Episodes are short, so you can listen on the go
• Be sure to share your feedback! Let us know what you think in the Comments section after each episode

A Secret Weapon to Help You Survive AEP: Think Agent 

– Featuring Leslie Hall (9 mins.)

Listen now

Madness, craziness, insanity… Yep, it’s that time of year! Preparing for AEP 
– Featuring Jason Mills (13 mins.)

Listen now

Selling in the 2020s 

– Featuring Angie Damin (21 mins.)

Listen

A conversation about leadership

– Featuring Tracey Fults (19 mins.)

Listen