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Aetna | Medicare Producer News

December 6, 2021

Medicare Producer News

AEP news

1 day left! Review end-of-AEP deadlines
NEW Your Healthy Rewards program lets members earn $$$

Sales and marketing information

NEW downloadable social media ads in Studio
NEW telephonic enrollment option in Think Agent
NEW e-training on health risk assessment (HRA) option

Member retention news

2022 member ID cards are on the way in new purple envelopes
Some renewing PPO members to receive a new ID card
NEW diabetic equipment and supplies resource

Compliance connection 

Remember to review 2022 star ratings with your clients
2022 star ratings must now be included in all enrollment kits

AEP news

Review end-of-AEP deadlines

Can you believe AEP is coming to a close? Remember, all Medicare AEP marketing efforts must cease on December 7. Please ensure you follow these guidelines for submitting your final AEP enrollments by the required deadline.

NEW: In 2022, members can earn up to $200 in gift cards

Can you believe AEP is coming to a close? Remember, all Medicare AEP marketing efforts must cease on December 7. Please ensure you follow these guidelines for submitting your final AEP enrollments by the required deadline.

Sales and marketing information

Find prospects online, with social media ads from MMS

Looking for a last-minute way to reach prospects? We offer a host of social media ads you can share on Facebook and other social media sites. They’re a great way to let prospects know you can help answer their questions about Medicare. And there’s no cost to download. Login to Aetna Medicare Marketing Studio (MMS) to download.  

NEW Think Agent resources

In case you haven’t heard, Think Agent is the new electronic enrollment tool for Aetna MA/MAPD and SilverScript PDP products. Click the link above for registration info. The latest additions for Think Agent include: 

Member retention news

2022 member ID cards are in the mail, in purple envelopes with Aetna Medicare branding

We are excited to share that 2022 member ID cards have been mailed in purple envelopes with Aetna Medicare branding, so they’ll be easy to identify in the mailbox. New member ID cards are mailed to:

  • New Aetna Medicare members
  • Members who changed plans
  • Members who changed their primary care physician (PCP)
  • Some renewing PPO members; see below

Please note that some existing PPO members will also receive a new member ID card in a purple envelope, even if they’re renewing the same plan. 

  • Their new card includes a new member ID number and a new plan number.  
  • Please remind these members to replace their current ID card with their new ID card by January 1, 2022, as they will need to show their new card to their provider when they receive medical care in 2022.

New diabetic supplies resource to help members get what they need

There’s new diabetic supplies and equipment list you can use to: 

  • Talk to your clients about what diabetic supplies they need
  • Explain how different supplies and equipment are covered
  • Assist clients with accessing or ordering supplies they need
  • Help minimize confusion

Compliance connection

Don’t forget: Requirements for 2022 star ratings

  • As a reminder, per CMS guidance, you’re required to replace the 2021 star rating document with the new 2022 star rating page in any enrollment kits in your possession by November 3.  
  • You’re also required to review the 2022 star rating document with beneficiaries whenever presenting Aetna MA/MAPD and SilverScript PDP plans. 
  • The 2022 star rating document must be provided to all prospective enrollees whenever an enrollment form is provided. For online enrollment, the star ratings document and Summary of Benefits must be provided electronically to your clients prior to the completion and submission of the enrollment request.
For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

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