Cross Selling Hospital Indemnity

Cross Selling Hospital Indemnity

Cross Selling Hospital Indemnity
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Let’s Talk About Hospital Indemnity

A Smart Cross-Sell Strategy for Medicare Agents

By Dustin Ofsharick

In this ever-changing healthcare market, staying flexible and thinking forward is key. One of the best ways to do that? Cross-selling hospital indemnity plans. I’m not just talking about adding another product to your lineup, this is a strategic move that can create more value for your clients and more income for your business. Let me break down why hospital indemnity should be part of your game plan if you’re already working in the Medicare Advantage space.

Why Bother with Hospital Indemnity?

Simply put, it’s one of the strongest cross-selling opportunities out there, especially if you’re focused on Medicare Advantage. These plans help you stay connected with your clients while bringing in a reliable, year-round income. That’s right, no election period. You can talk about hospital indemnity at any time, which makes it a powerful tool to diversify your sales.

Cross-Selling Isn’t Just a Nice-to-Have—It’s a Must

Here’s the truth: when clients have multiple policies with you, they’re much less likely to leave. A Medicare Advantage plan paired with hospital indemnity coverage creates a solid safety net, giving your clients peace of mind while positioning you as the go-to expert in their eyes.

Why Now Is the Right Time

We’ve all seen the changes, non-commissionable PDPs, and shifting product landscapes. That’s why it’s more important than ever to explore other revenue streams. Hospital indemnity is easy to understand, simple to explain, and incredibly relevant. The more you get to know this product, the easier it becomes to fit naturally into your sales process.

How to Bring It Up in Client Conversations

This part doesn’t have to be awkward or forced. Just ask:
“Who do you have your hospital coverage with?”
That one question can open the door to a deeper conversation. Even if they don’t know what hospital indemnity is, this gives you a perfect opportunity to explain Medicare’s inpatient costs—and how a hospital indemnity plan can cover those gaps.

Make the Value Crystal Clear

When you’re comparing plans for clients, walk them through a simple scenario. Pair a $0 premium Medicare Advantage plan with a low-cost hospital indemnity plan, and show them how much coverage they can get for just a few more dollars a month. That side-by-side comparison can be a real eye-opener.

Don’t Miss Key Opportunities

Think about the timing. AEP, OEP, annual reviews, these are golden moments to bring up hospital indemnity. It’s a year-round product, so take advantage of those conversations to educate clients on how it helps protect against unexpected medical expenses.

Use Your Tools

Need a quote? Pinnacle’s quoting tools make it easy—whether you’re in the office or out in the field. Run through some realistic hospital stay scenarios with your clients. Once they see the potential out-of-pocket costs, the value of having a hospital indemnity plan becomes very real.

Final Thoughts

If you’re serious about growing your business and serving your clients at a higher level, hospital indemnity should be on your radar. It’s not just about sales; it’s about being a smarter, more prepared advisor. The more you cross-sell, the more loyal your clients become, and the more your revenue grows.

Thanks for taking the time to read this. I hope you walk away with a fresh perspective on how hospital indemnity can strengthen your relationships and boost your business. Let’s keep pushing forward, smarter, stronger, and more client-focused than ever.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Director of Sales - Health

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1 (800) 772-6881 support@pfsinsurance.com

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2026 CMS Final Rule

2026 CMS Final Rule

2026 CMS Final Rule
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The Centers for Medicare & Medicaid Services (CMS) has released its final rule for Contract Year 2026, bringing significant updates to Medicare Advantage (Part C), Medicare Prescription Drug (Part D), Medicare Cost Plan, and Programs of All-Inclusive Care for the Elderly (PACE). This rule, rooted in provisions from the Inflation Reduction Act (IRA) of 2022, codifies cost-sharing improvements, enhances beneficiary protections, and imposes new requirements on plan sponsors and pharmacies.

While the rule encompasses various critical policy updates, marketing and communication practices receive a partial overhaul. Let’s dive into the changes with a deeper look at the updated marketing standards.

Key Provisions of the 2026 Final Rule

  1. Vaccine Cost-Sharing Reforms: CMS codifies that all adult vaccines recommended by the Advisory Committee on Immunization Practices (ACIP) must be offered under Part D with zero cost-sharing. This rule applies to both in-network and out-of-network settings, effective from January 1, 2023, and continuing forward.
  2. Codification of SSBCI Oversight: CMS has codified guidelines for Special Supplemental Benefits for the Chronically Ill (SSBCI), reinforcing that benefits must be medically appropriate and aimed at improving or maintaining health. Non-allowable items—such as tobacco, alcohol, and firearms—are now explicitly excluded, ensuring that SSBCI focuses on meaningful, health-related interventions. Plans must adhere to stricter documentation and compliance standards.
  3. Insulin Cost-Sharing Cap: Beginning in 2026, insulin costs under Part D will be limited to the lesser of $35/month, 25% of the drug’s Maximum Fair Price, or 25% of the negotiated price.
  4. Medicare Prescription Payment Plan: This provision allows all Part D enrollees, including those receiving subsidies, to pay their out-of-pocket costs in capped monthly payments rather than upfront at the point of sale.
  5. Enhanced Protections for Dually Eligible Beneficiaries (D-SNPs): New federal requirements mandate that applicable integrated D-SNPs issue integrated ID cards that cover both Medicare and Medicaid benefits and conduct a combined Health Risk Assessment (HRA) for both programs.
  6. Prescription Drug Event (PDE) Timeliness Requirements: Initial PDEs must be submitted within 30 days, adjustments and deletions within 90 days, and selected drugs have a 7-day window.
  7. Pharmacy Requirements in the Drug Price Negotiation Program: Pharmacies must enroll in the Medicare Transaction Facilitator Data Module (MTF DM) to ensure accurate pricing and claims for drugs with negotiated prices.

Spotlight: Marketing and Communication Reforms

One of the most impactful sections of this final rule is CMS’s ongoing effort to strengthen marketing oversight and ensure beneficiaries receive accurate, accessible, and meaningful information.

Integrated Member ID Cards: For CY 2027, all integrated D-SNPs must issue a single, integrated ID card that serves as the enrollee’s Medicare and Medicaid card. This aims to reduce confusion, enhance the member experience, and support seamless care navigation. Plans must incorporate these changes into marketing and communication materials starting October 1, 2026.

Medicare Prescription Payment Plan Communications: Marketing and outreach materials must now include eligibility criteria and enrollment details, monthly payment cap explanations, instructions for opting in or out, and changes in timing for renewal and election notices. Telephonic notices must meet revised content requirements, long-term care pharmacies are tasked with delivering a “Likely to Benefit” notice, and pharmacies are no longer required to provide OOP estimates at the point of sale.

Transparency and Clarity in Plan Information: Though not finalized in this rule, CMS reiterated its watchful eye on third-party marketing organizations (TPMOs). It continues to monitor misleading advertising, inadequate disclaimers, and aggressive marketing practices targeting seniors. CMS also emphasizes its commitment to promoting culturally and linguistically appropriate services, ensuring websites include up-to-date and accessible plan information, and educating pharmacists and physicians on reimbursement and direct member reimbursement (DMR) protocols.

Financial Impact Summary

  • Vaccines: No expected financial impact.
  • Insulin: Estimated $1.2B increase in transfers from 2026-2035.
  • Payment Plan: No significant financial impact expected.
  • D-SNP Integration: Minor administrative costs only.

 

Conclusion

CMS’s 2026 final rule represents a significant step forward in improving affordability, access, and accountability across Medicare Advantage and Part D programs. For insurance professionals, these updates, especially the enhanced marketing and communication requirements, underscore the critical responsibility you hold in ensuring beneficiaries receive clear, accurate, and timely information.

As trusted advisors, your expertise will be pivotal in helping individuals navigate the evolving landscape, understand their options, and choose plans that best align with their unique health and financial needs. The introduction of features like the Medicare Prescription Payment Plan and integrated member ID cards present new opportunities to streamline the enrollee experience but also demand precise communication and personalized support.

Stay engaged as further guidance is released, particularly around implementation timelines and materials, so you can continue to deliver exceptional service and uphold your role as a key resource in the Medicare journey.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President Marketing

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

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Succession Planning for Insurance Agents

Succession Planning for Insurance Agents

Succession Planning for Insurance Agents
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Why I Believe in Succession Planning and Strategic Acquisitions (with Christian Brindle)

:In the ever-changing world of insurance, especially within the Medicare space, staying ahead means thinking beyond just the day-to-day. Recently, Rob and I had the pleasure of sitting down with Rob and Christian Brindle for a conversation that really resonated with me: succession planning and business acquisition.

This wasn’t just another episode of Insurance 360; we got personal, we got practical, and we touched on topics that every agent, especially those who’ve been in the game a while, needs to consider seriously.

My Take on the Industry Today

As someone who’s seen this industry evolve, I’ve noticed a shift. More young agents are entering the field, and the dynamics of agency ownership are changing rapidly. In our conversation, Christian shared his own story of how he got into the business, built his agency, and started thinking long-term from early on. His perspective on generational succession really stuck with me. He’s not just talking theory, he’s living it.

Succession Planning: Not Optional Anymore

One of the biggest takeaways from this episode was the importance of having a clear succession plan. Christian laid it out in a way that makes complete sense. He talked about the risk of leaving your book of business vulnerable if you haven’t incorporated or created a transition strategy. His advice? Get your business structured. Consider getting your spouse licensed. Take steps now so your life’s work doesn’t disappear overnight if the unexpected happens.

What Christian Taught Me About Buying a Book of Business

When we shifted gears to talk acquisitions, Christian really brought the goods. He’s done it; he’s bought books of business and knows what to look for. He walked us through what makes a book valuable: client demographics, policy types, policy age, and more. What stood out to me was how methodical he is; he’s not just grabbing whatever’s available. It has to align with his business model and location. That’s smart business.

Timing (and Tech) Is Everything

I asked Christian about the best time to make a move on a book of business. He prefers the first two quarters of the year- smart move, considering the chaos that is AEP. We also dove into how technology has made all of this easier. With better CRMs and digital tools, the acquisition process is way more efficient than it used to be.

Advice for Fellow Agents

We wrapped up the episode with some real-world advice. Christian stressed the importance of staying plugged into the industry, going to events, networking, and building relationships. That’s how doors open. He also emphasized using tech not just for operations but to stay connected with clients year-round. If you’re not doing that yet, you’re already behind.

Final Thoughts

Look, succession planning and strategic acquisitions aren’t just buzzwords, they’re essential if you want your agency to outlive you. This conversation wasn’t just helpful, it was a wake-up call. Christian Brindle is a guy who gets it. He’s walking the walk and proving that with the right mindset and moves, you can build something lasting.

If you haven’t heard the episode yet, I highly recommend giving it a listen. Whether you’re thinking about the next stage of your career or just trying to build smarter, Christian’s insights are pure gold.

Let’s start planning not just for today but for the legacy we want to leave behind.

Stay informed, stay connected, and keep exploring the dynamic world of insurance.

Succession Planning:  Whitepaper

 Watch here: YouTube

Listen here: Insurance 360 Podcast

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President of Marketing

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1 (800) 772-6881
support@pfsinsurance.com

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Maximizing Medicare: Unlocking Opportunities in Ancillary Insurance

Maximizing Medicare: Unlocking Opportunities in Ancillary Insurance

Maximizing Medicare: Unlocking Opportunities in Ancillary Insurance
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Welcome to Insurance 360!

Hey there, and welcome back to another exciting deep dive into the world of insurance! Today, we’re peeling back the layers of Medicare Advantage and exploring the game-changing role of ancillary products. And trust me—you don’t want to overlook these hidden opportunities.

Joining us is the ever-knowledgeable Jamie Sarno from AmeriLife, who’s here to break it all down: where Medicare Advantage plans fall short and how smart insurance professionals can step in to bridge the gaps.

A City Still Buzzing

First off, let’s take a moment to soak in the energy—because here in Philadelphia, the excitement is still in the air. The Super Bowl may be behind us, but the celebrations remind us of something important: community, strategy, and making the most of every opportunity. And that’s exactly what we’re talking about today—opportunity—in the world of Medicare Advantage and beyond.

The Medicare Advantage Playbook: Finding the Gaps

If you’re an insurance agent, you know the Open Enrollment Period (OEP) is a hectic time. But many overlook just how many coverage gaps exist in Medicare Advantage plans. Hospital stays? Surprise copays? Uncovered dental, vision, or hearing expenses? These can be major pain points for clients.

Jamie emphasizes one key takeaway: Being proactive is everything. Medicare changes constantly, and those who stay ahead of the game are the ones who win—both for their clients and their own businesses.

The Smart Way to Sell Ancillary Insurance

Let’s be real—no one likes feeling blindsided by medical expenses. That’s why the best agents don’t just sell Medicare Advantage plans; they set their clients up for success from day one.

Jamie shares a simple strategy: Make ancillary products a natural part of the conversation. Instead of treating them as optional add-ons, introduce them as essential solutions that make the entire insurance plan more complete and stress-free.

Think of it like this: If you were buying a car, you wouldn’t skip out on insurance, right? The same logic applies here—a solid insurance plan should protect against unexpected costs, not just the basics.

Why Ancillary Products Are a Bigger Deal Than Ever

Ancillary products used to be the underdogs, but not anymore. With more guaranteed issue periods and expanded product offerings, they’re becoming must-have components of well-rounded insurance plans.

Some of the most valuable ancillary products include:
✔ Hospital indemnity plans – Cover those sneaky hospital copays.
✔ Dental, Vision, and Hearing (DVH) insurance – Because Medicare doesn’t fully cover these essentials.
✔ Critical illness plans – Extra financial protection for major health events.

And here’s the kicker: Not only do these products protect clients, but they also help agents build stronger, long-term relationships—increasing retention and trust along the way.

Tech Tools Are Changing the Game

Good news—technology is making all of this easier than ever. With digital tools for rate comparisons, policy management, and claims processing, agents can spend less time on paperwork and more time helping their clients make smarter choices.

Final Thoughts: The Future is Bright

We’re in an exciting time for insurance professionals. The industry is evolving, and those who adapt, diversify, and educate their clients are the ones who will thrive.

A huge thank you to Jamie Sarno for sharing his expertise! If you’re looking to level up your approach to Medicare and ancillary products, now is the time to dive in.

Let’s keep the conversation going because when we work together, we can truly make a difference in our clients’ lives.

Got questions? Need resources? Reach out, and let’s make sure no client is left unprotected.

 

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President marketing

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1 (800) 772-6881
support@pfsinsurance.com

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Understanding the Basics of the ACA: A Simple Guide

Understanding the Basics of the ACA: A Simple Guide

Understanding the Basics of the ACA: A Simple Guide
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Welcome! Let’s Talk About the ACA

Hey there! If you’re new to the Affordable Care Act (ACA)—also known as Obamacare—or just need a refresher, you’re in the right place. At Pinnacle Financial Services, we’re here to break it all down for you, from what the ACA is and who qualifies to how agents can sell plans. Let’s get started!

So, What Is the Affordable Care Act?

The ACA was created to make healthcare more accessible and affordable for individuals and small businesses. It provides financial assistance, like subsidies and premium tax credits, based on household income. The goal? To help those who don’t qualify for Medicaid and can’t afford private insurance get the coverage they need.

A Quick Look at the ACA’s Timeline

  • 2006: Massachusetts, under Governor Mitt Romney, developed a healthcare model that influenced the ACA.
  • 2010: The ACA officially became law, kicking off major healthcare reforms.
  • 2013: The health insurance marketplace launched, making it easier for people to buy affordable coverage.

Who’s Eligible for ACA Coverage?

The ACA is designed for people with incomes between 100% and 400% of the federal poverty level. To qualify, you need to:

  • Be a U.S. citizen or have lawful immigration status.
  • Not have access to affordable employer-based insurance.
  • Have a household income that falls within subsidy-eligible limits.

What’s Covered? The 10 Essential Health Benefits

All ACA-qualified health plans must include key benefits like:

  • Hospital stays
  • Maternity and newborn care
  • Mental health services
  • Preventative care
  • And more! This ensures you get comprehensive coverage no matter what plan you choose.

When Can You Enroll?

  • Open Enrollment: Typically runs from November 1 to December 31 (some states may have different deadlines).
  • Special Enrollment Periods: If you experience major life changes—like moving, getting married, having a baby, or gaining legal U.S. residency—you might qualify to sign up outside the normal window.

Want to Sell ACA Plans? Here’s What You Need to Know

If you’re an agent looking to sell ACA plans, here’s what’s required:

  • A life and health insurance license
  • Completion of the Federally Facilitated Marketplace Training via CMS.gov
  • Additional state-based certifications (if required)
  • Access to platforms like HealthSherpa to make enrollments smoother

Getting Advanced Certification for State Exchanges

Some states run their own healthcare marketplaces, which means additional certification might be needed beyond the federal training. While it takes a little extra effort, being certified in multiple states can help expand your client base and ensure compliance.

Key Takeaways for Agents

  • Get certified through CMS.gov and any necessary state exchanges.
  • Use HealthSherpa or similar platforms to streamline enrollments.
  • Stay on top of renewals and qualifying life events to keep your clients happy.

Wrapping It Up

We hope this guide gave you a clear picture of the ACA and what it takes to sell these plans. At Pinnacle Financial Services, we’re dedicated to helping agents succeed with training, resources, and support. Got questions? Want to collaborate? Reach out—we’re happy to help!

Stay in the Loop

For the latest updates on insurance trends and agent training, subscribe to our newsletter and follow our upcoming webinars. Thanks for joining us to learn about the ACA—let’s help more people get the coverage they need!

Watch the full webinar with our ACA Sales Director on YouTube: https://youtu.be/DQTFKcaIpA8

By Dave Gounis, ACA Sales Director at Pinnacle Financial Services

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

ACA Sales Director

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1 (800) 772-6881 support@pfsinsurance.com

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Navigating Change: A Chat with Assistant VP Nick Palo on Insurance 360

Navigating Change: A Chat with Assistant VP Nick Palo on Insurance 360

Navigating Change: A Chat with Assistant VP Nick Palo on Insurance 360
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Hey there, insurance pros! It’s Bob Brzyski here, your host of the Insurance 360 podcast and VP of Marketing at Pinnacle Financial Services. I get to have some pretty amazing conversations with industry experts, and in our latest episode, I sat down with none other than Nick Palo, our Assistant VP. Nick has been part of the Pinnacle family for a whopping 18 years and works with some of the top producers in the Medicare industry.

We covered everything from navigating industry changes to making the most of new opportunities. So, let’s dive into some highlights?

Planning and Strategy: The Name of the Game

Nick and I had a great chat about how critical strategic planning is in our ever-changing industry. With new rules rolling out, agents and agencies need to be a step ahead—especially when it comes to Special Enrollment Periods (SEP). Nick stressed that staying focused on both retaining clients and bringing in new business is key. A little planning goes a long way!

Tech to the Rescue!

Let’s talk tech. If you’re not using the latest tools, you’re missing out. At Pinnacle, we’ve got our own CRM system, Boss, and let me tell you—it’s a game-changer. Managing leads, automating communication, tracking client interactions—it does it all. Plus, with AI giving us deeper insights into market trends, agents can make smarter moves and expand their reach. If you haven’t embraced technology yet, now’s the time!

The Challenges (and How to Tackle Them)

Nick shared some real-world stories about the hurdles agents face, from recruiting to running successful in-person events. Not surprisingly, the agencies that adapt, plan and use tech wisely are the ones that thrive. Whether you’re trying to boost recruitment or fine-tune your marketing, having a solid game plan makes all the difference.

Community and Networking: Your Secret Weapon

One of my favorite parts of our chat was about the power of networking. Events like Pinnacle’s Championship Series aren’t just about shaking hands—they’re about learning, growing, and making connections that matter. If you’re skipping industry events, you’re leaving serious value on the table. Get out there and make those connections!

Looking Ahead: SEPs, AEP, and What’s Next

Before wrapping up, Nick and I took a peek into the future—what’s coming with SEPs, how to prep for the Annual Enrollment Period (AEP), and why being proactive is everything. The insurance world never stops evolving, and those who stay agile and open to learning will always stay ahead.

Want to hear the full conversation? Tune into Insurance 360 for the complete episode featuring Nick Palo. And if you’re looking for tools to level up your agency, check out Pinnacle Financial Services for all the latest resources.

Stay tuned, more expert insights are coming your way soon. Don’t forget to subscribe to Insurance 360 and swing by our website for the latest updates in the insurance world!

Listen to full podcast on Apple Podcasts, Spotify and more! https://insurance360.buzzsprout.com/

Watch the full Insurance 360 podcast episode here: https://youtu.be/IyM2eE90eBc

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President, Marketing

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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