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New Medicare FEMA SEP Rules

New Medicare FEMA SEP Rules

New Medicare FEMA SEP Rules
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Ed Crowe

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By Ed Crowe 

In some cases, Medicare beneficiaries miss an enrollment period due to a FEMA emergency. When this happens, beneficiaries may be eligible for a DST SEP. It is imperative that agents are aware of the New Medicare FEMA SEP rules to assist clients. The DST SEP is available to qualified individuals who miss an opportunity to enroll in a Medicare plan.

Medicare FEMA SEP  

The DST SEP is an enrollment opportunity CMS offers to Medicare beneficiaries affected by either weather-related emergencies or major disasters. The FEMA SEP lets those who miss a valid election period to either enroll in or disenroll from a Medicare plan. The enrollment takes effect the first day of the month after application is submitted.

This is only available in areas where FEMA, state or other local government officials declare an emergency or disaster. FEMA emergencies start when the incident occurs and lasts for two months up to one year after the start or the extension period begins.

Important changes the the FEMA SEP 

On December 3, 2024, CMS released a memo that announced changes to the DST election. These changes go into effect as of April 1, 2025.

If a beneficiary needs to submit an application using the DST election period either on or after April 1, 2025, the application must be submitted directly through CMS. Beneficiaries can call 1-800-MEDICARE or TTY 1-877-486-2048 to submit an application.

In other words, CMS will not accept applications that use the DST election even if they are broker assisted.

Any enrollment application that uses this election will be labeled as using an invalid election period. The plan will then attempt to contact the enrollee and obtain a valid election period. If the plan cannot verify a valid election period, the application will be denied.

Important: missing or invalid elections do not trigger the (RFI) Request for Information process. Therefore, beneficiaries do not have additional time to respond to the inquiry or correct their election.

Please note; applications and disenrollment forms will be updated to remove the DST election.

Reasons to use this SEP

There are varied opportunities to use the SEP. This ensures individuals have the coverage they need.

If the beneficiary resides where a natural disaster (earthquake, flood, wildfire, hurricane, tornado or other specific incident) resulting in a missed valid enrollment period. Sometimes disasters cause beneficiaries to have to leave their home. This may result in them missing their enrollment period and enable the use the FEMA SEP.

The SEP is sometimes available when a beneficiary relies on a family member or other caregiver who is impacted by a disaster and they are unable to assist them during their enrollment period.

Other instances that allow for SEP use include; inability to access Medicare plan information or submit a timely enrollment due to a FEMA declared disaster. Enrollees may also use the SEP when the beneficiary’s healthcare provider of facilities are impacted by the disaster. This can result in the inability to receive necessary information to make an informed decision. 

Rules for Eligibility for Medicare Disaster SEP  

In order to use the SEP, the beneficiary must live in the are where the disaster occurred. They must have missed a valid enrollment period (AEP, IEP, OEP) during the time of the incident as long as they did not already make a change during the enrollment period. It is also acceptable for those who need assistance from another person to complete the enrollment or make healthcare decisions. 

Who cannot use this SEP

Anyone who has already changed their plan during a valid election period can’t use the FEMA election to change it again. Beneficiaries must call 1-800-MEDICARE or TTY 1-877-486-2048 to submit an application in a timely manner to avoid missing their window to enroll.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

President at Crowe & Associates

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Understanding Guaranteed Trust Life’s Short-Term Home Health Care Insurance

Understanding Guaranteed Trust Life’s Short-Term Home Health Care Insurance

Understanding Guaranteed Trust Life’s Short-Term Home Health Care Insurance
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Navigating healthcare options can be complex, especially when considering future needs and financial impacts. Guaranteed Trust Life (GTL) offers an innovative short-term home healthcare insurance product designed to address these challenges. Hosted by Dimitri Simos, GTL’s Assistant Vice President of Sales, a recent training session highlighted the unique advantages of this plan, its streamlined application process, and its market differentiators.

Short-Term Home Health Care Insurance

GTL’s short-term home health care insurance offers a cost-effective solution for individuals who may not qualify for or afford long-term care insurance. This policy enables clients to recover from unexpected illnesses or injuries comfortably at home.

Key benefits include coverage for:

  • Skilled nursing care
  • Physical therapy
  • General nursing assistance

Unlike many policies, this plan does not require a prior hospital stay. Clients can choose from three base plan options, each customizable, offering coverage of up to 162,000 dollars over 360 days.

Key Features of GTL’s Policy

  1. Prescription Drug Benefit
    • Provides financial returns for prescription refills, offsetting policy costs.
  2. Simplified Underwriting
    • Minimal underwriting questions make the policy accessible to a wide range of clients.

Caregiver Support: T Care

Recognizing the challenges of caregiving, GTL includes T Care, a unique service designed to support family caregivers. T Care provides resources and potential benefits to help alleviate caregiver stress, ensuring both the insured and their families are supported.

Policy Details and Pricing

  • Eligibility and Costs
    • Available for individuals aged 61 to 85, with pricing based on an attained age system.
  • Riders and Add-Ons
    • Options include hospital indemnity, critical accident coverage, and a return of premium rider, allowing clients to customize their policies for comprehensive protection.

Application and Claim Process

GTL simplifies the application process with modern tools like text-to-sign and electronic submission, ensuring convenience for agents and clients alike. Filing claims is straightforward, requiring only receipts for prescriptions or services provided by licensed agencies. 

Conclusion

GTL’s short-term home health care insurance provides affordable and customizable coverage, empowering clients to recover at home with support from a robust network of resources. For agents, this product represents a meaningful opportunity to address a vital but often overlooked need.

To learn more or get contracted to offer this product, contact Pinnacle Financial Services at 1-800-772-6881. Subscribe for updates on the latest insurance news and training for agents.

Watch the full video at : https://youtu.be/m-YA6A2vqcc

 

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Regional Sales Direcotr

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Unlocking Opportunities with OEP: Navigating Lead Strategies and Tools

Unlocking Opportunities with OEP: Navigating Lead Strategies and Tools

Unlocking Opportunities with OEP: Navigating Lead Strategies and Tools
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By Cody Johnson, Director of Sales, Pinnacle Financial Services

Navigating the ever-evolving insurance landscape, especially during the Open Enrollment Period (OEP), can be daunting. As the Director of Sales at Pinnacle Financial Services, I’ve worked with countless agents to help them maximize their potential during this critical time. My goal in this post is to share valuable insights into lead opportunities and strategies that can set you up for success.

Introduction to OEP Lead Opportunities

With the Annual Enrollment Period (AEP) behind us, we now enter the OEP—a unique window for clients to make adjustments to their Medicare Advantage plans. This period is distinct in that it only allows changes for those already enrolled in Medicare Advantage. Communicating this distinction clearly to clients is essential for building trust and managing expectations.

How Pinnacle Sets You Up for Success

At Pinnacle, we pride ourselves on being more than just an FMO—we’re a partner in your growth. From premier carrier relationships to cutting-edge technology, we’ve got you covered. Our software tools, Sunfire and Connecture, simplify quoting and enrollment, saving you time and energy. And let’s not forget BOSS, our free CRM system designed to make business management seamless, from tracking leads to generating detailed reports.

Lead Strategies that Work

When it comes to lead generation, options abound. At Pinnacle, we collaborate with top-tier third-party lead vendors, offering agents discounted rates and unique opportunities. Here are a few of the standout options:

  • Lead Concepts: Whether it’s educational events or direct mailers, their customizable solutions help agents connect effectively with prospects. While traditional mailers are less impactful nowadays, their seminar techniques remain a game-changer.
  • LeadStar Marketplace: If you’re looking for CMS-compliant Medicare ACA, LeadStar offers exclusive direct inboud and pre-set appointments which are one-to-one compliant. Their bulk purchasing power ensures competitive pricing, which is a boom for agencies.
  • Leading Response: Known for their expertise in organizing educational seminars, they guarantee attendance through innovative advertising. .

Grassroots Marketing: Making a Local Impact

Beyond leveraging third-party vendors, grassroots marketing is an invaluable strategy. Building your personal brand within your local community can yield organic leads and referrals. Attend senior expos, visit senior centers, and position yourself as the go-to Medicare expert in your area. The trust you build through these connections will pay dividends in the long run.

Advanced Opportunities and Compliance

For those ready to take their strategies to the next level, exploring semi-exclusive partnerships and retail initiatives is a must. At Pinnacle, we’ve established relationships with major pharmacies and senior centers, giving agents unique marketing opportunities. However, it’s crucial to stay compliant: while marketing is allowed during OEP, marketing OEP itself is prohibited.

Let’s Make This OEP Your Best Yet

If you’re ready to elevate your approach this OEP, I’m here to help. Reach out to the team of experts at Pinnacle Financial Services at 800-772-6881 x-7731 for tailored advice and guidance. Working with Pinnacle means access to a wealth of resources, tools, and support systems designed specifically for Medicare agents.

Let’s make this OEP your most successful one yet. Stay tuned for more tips, and don’t forget to subscribe for updates on industry news, agent training, and upcoming opportunities to grow your business.

Watch the full video on this webinar here: Webinar | OEP Lead Opportunities

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Director of Sales | Health

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1 (800) 772-6881 support@pfsinsurance.com

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Unlocking Extra Earnings: Exclusive Opportunity for Pinnacle Agents

Unlocking Extra Earnings: Exclusive Opportunity for Pinnacle Agents

Unlocking Extra Earnings: Exclusive Opportunity for Pinnacle Agents
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By Serena Tippett, Regional Vice President at Pinnacle Financial Services

The fast-paced Annual Enrollment Period (AEP) is behind us, offering agents at Pinnacle Financial Services the opportunity to pause, reflect, and prepare for the Open Enrollment Period (OEP). At Pinnacle, we understand that success thrives on year-round opportunities. That’s why I’m thrilled to discuss an exclusive product designed to boost your earnings: Signify Health.

Introducing Signify Health

In today’s ever-changing market, diversifying your portfolio isn’t just smart—it’s essential. Signify Health is a unique program available exclusively to Pinnacle agents, providing in-home health evaluations for your clients. These evaluations ensure clients are staying healthy at home by checking vital signs, reviewing medications, and identifying safety risks. Best of all, you’ll earn an additional $50 for every completed visit you schedule.

Why Choose Signify?

Signify Health is more than an income opportunity—it’s a chance to elevate the level of service you provide to your clients. By incorporating Signify into your workflow, you can seamlessly integrate value-added health services that enrich your client relationships.

Here’s why it works:

  • Effortless Integration: Scheduling in-home visits through Signify’s portal is quick and easy.
  • Enhanced Client Retention: Offering additional services like health checks strengthens your role as a trusted adviser.
  • Supplemental Income: With $50 per appointment, it’s a simple way to add to your earnings while improving client care.

Expanding your offerings with Signify Health helps bridge the gap between traditional policies and the personalized care clients appreciate. This proactive approach builds trust and sets you apart as a comprehensive resource for your clients.

How Signify Works

Getting started with Signify Health is simple:

  1. Collect your client’s basic information (name, date of birth, and Medicare Beneficiary Identifier).
  2. Enter the details into the Signify portal to confirm eligibility.
  3. Schedule an in-home or telehealth visit at your client’s convenience.

Each health assessment takes about 30 minutes and includes vital checks, medication reviews, and a discussion about the client’s health and home environment. Your clients may even receive additional perks, such as gift cards, for their participation—making this a win-win for everyone.

Year-Round Earning Potential

What makes Signify Health truly stand out is its flexibility. Unlike other programs tied to enrollment periods, Signify is available year-round. This means you can maintain client engagement and sustain your business momentum, even during quieter sales cycles.

By leveraging this program, you’ll not only bolster your income but also reinforce your role as a trusted partner in your clients’ health and well-being.

Take the Next Step

At Pinnacle, we’re committed to providing agents like you with tools to succeed. I encourage you to explore the opportunities Signify Health offers. Dive into our webinars for a complete walkthrough of the Signify portal, or reach out to me for personalized guidance.

Let’s redefine service excellence together. Incorporate Signify Health into your practice today and unlock your earning potential while delivering unparalleled value to your clients.

Watch the full video on this webinar here: View on Youtube

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Regional Vice President

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Navigating the Medicare Open Enrollment Period (OEP): What You Need to Know

Navigating the Medicare Open Enrollment Period (OEP): What You Need to Know

Navigating the Medicare Open Enrollment Period (OEP): What You Need to Know
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The Medicare Open Enrollment Period (OEP) is vital for individuals enrolled in Medicare Advantage (MA) plans. It’s an opportunity to reassess and adjust coverage to better suit your needs. However, there are specific rules and guidelines that both beneficiaries and agents must follow during this period. Here, I’ll break down the essentials to help you understand the OEP and make informed decisions.

What is the Medicare OEP?

The Medicare OEP occurs annually from January 1 to March 31. During this time, Medicare Advantage enrollees have a one-time opportunity to:

  • Switch to a different Medicare Advantage plan.
  • Return to Original Medicare and, if needed, enroll in a standalone Medicare Part D prescription drug plan.

Key Rules for Agents During OEP

The Centers for Medicare & Medicaid Services (CMS) enforces strict guidelines to ensure ethical practices during the OEP. Agents and brokers must adhere to the following:

Prohibited Activities:

  • Sending unsolicited materials advertising the opportunity to make changes during the OEP.
  • Specifically targeting beneficiaries who made choices during the Annual Enrollment Period (AEP).
  • Using purchased lists or other means to identify and target individuals in the OEP.
  • Contacting former enrollees who have switched plans during the AEP.

Permissible Activities:

  • Marketing to individuals aging into Medicare who have not yet made an enrollment decision.
  • Assisting dual-eligible and Low-Income Subsidy (LIS) beneficiaries, who may qualify for changes outside the standard OEP.
  • Responding to proactive requests from beneficiaries for information.
  • Scheduling one-on-one meetings or providing information through call centers at the beneficiary’s request. 

Other Enrollment Opportunities During OEP

While the OEP focuses on Medicare Advantage enrollees, there are other Special Enrollment Periods (SEPs) that may be relevant:

  • Contract Non-Renewal SEP: If a plan is discontinued, affected beneficiaries have until the end of February to select a new plan.
  • Integrated Care SEP: Available monthly for full-benefit dual-eligible beneficiaries to enroll in specific integrated plans.

Final Thoughts

The Medicare OEP is an important window for making changes to your client’s healthcare coverage. By understanding the rules and leveraging available resources, both beneficiaries and agents can navigate this period effectively and compliantly. If you have questions or need assistance, reach out to a Pinnacle Team Member today at 800-772-6881 or healthsales@pfsinsurance.com.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President of Marketing

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Key Changes for DSNP Plans in 2025

Key Changes for DSNP Plans in 2025

Key Changes for DSNP Plans in 2025
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The Centers for Medicare & Medicaid Services (CMS) has announced some big changes in their final rule that will affect DSNP plans and the special election period (SEP) for 2025.

 If you’re a producer working on new business or managing a large portfolio, you’ll need to understand these upcoming changes and what they mean for you.

How Producers Will Be Affected These changes might present both hurdles and chances for producers dealing with dual-eligible plans. While some modifications are limited, others are clarified, altering the landscape for those deeply involved with dual-eligible clients.

Access to Resources

We know you’ve got questions about how to watch our webinars, and we’re here to make it simple. All our webinars, including the latest ones, are available on our YouTube channel, Pinnacle Financial Services. By subscribing, you’ll never miss out—you’ll get notifications about new content and stay updated weekly.

Key Changes Overview

The CMS final rule introduces considerable adjustments affecting full dual eligible beneficiaries, partial dual eligible beneficiaries, and LIS-only members. These changes will be effective from January 1, 2025, and apply during the annual period when you are writing new businesses.

Quarterly Update Elimination: The quarterly election period for full duals, partial duals, and LIS-only members will be removed, transitioning to a more structured framework moving forward.

New Monthly SEPs: A significant shift is the introduction of monthly SEPs. These will enable beneficiaries to make specific changes more frequently:

  • Disenrollment Options: Beneficiaries can disenroll from an MAPD to revert to original Medicare and enroll in a standalone drug plan.
  • Drug Plan Adjustments: Monthly adjustments are allowed for standalone drug plan changes within the year.
  • DSNP Plan Changes: Full dual eligibles can change to an integrated DSNP plan, emphasizing the need to identify integrated and aligned DSNPs.

Emphasizing DSNP Plan Integration Levels

These changes necessitate understanding DSNP integration levels. Full dual eligibles can migrate to fully integrated Dual Eligible Special Needs Plans (FI-SNP), Highly Integrated Dual Eligible Special Needs Plans (HIDE-SNP), or other applicable integrated plans (AIP).

Alignment and Future Considerations

Aligned enrollments will become increasingly critical, potentially restricting DSNP enrollments to aligned options by 2027. Understanding the relationship between Medicaid managed care organizations (MCOs) and DSNPs is vital, as these affiliations will determine eligible enrollment.

State-Specific Dynamics

Producers should be aware that the availability of eligible dual plans may vary significantly across states. Many states primarily offer coordination-only plans, limiting election use for full duals if integrated options aren’t available.

Conclusion

As we move into 2025, it’s vital to stay on top of the new regulations and understand all the nuances. Producers need to keep updated on the status of DSNP plans and make the most of the existing SEPs and resources to maximize dual enrollment and retention strategies.

If you have any questions or need further clarification, give us a call at 1-800-772-6881. And don’t forget to check out our YouTube channel for the latest updates. Stay informed and prepared as we head into 2025 to maintain your edge in the insurance industry.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President of Health Sales

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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