Maximizing Medicare: Unlocking Opportunities in Ancillary Insurance

Maximizing Medicare: Unlocking Opportunities in Ancillary Insurance

Maximizing Medicare: Unlocking Opportunities in Ancillary Insurance
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Welcome to Insurance 360!

Hey there, and welcome back to another exciting deep dive into the world of insurance! Today, we’re peeling back the layers of Medicare Advantage and exploring the game-changing role of ancillary products. And trust me—you don’t want to overlook these hidden opportunities.

Joining us is the ever-knowledgeable Jamie Sarno from AmeriLife, who’s here to break it all down: where Medicare Advantage plans fall short and how smart insurance professionals can step in to bridge the gaps.

A City Still Buzzing

First off, let’s take a moment to soak in the energy—because here in Philadelphia, the excitement is still in the air. The Super Bowl may be behind us, but the celebrations remind us of something important: community, strategy, and making the most of every opportunity. And that’s exactly what we’re talking about today—opportunity—in the world of Medicare Advantage and beyond.

The Medicare Advantage Playbook: Finding the Gaps

If you’re an insurance agent, you know the Open Enrollment Period (OEP) is a hectic time. But many overlook just how many coverage gaps exist in Medicare Advantage plans. Hospital stays? Surprise copays? Uncovered dental, vision, or hearing expenses? These can be major pain points for clients.

Jamie emphasizes one key takeaway: Being proactive is everything. Medicare changes constantly, and those who stay ahead of the game are the ones who win—both for their clients and their own businesses.

The Smart Way to Sell Ancillary Insurance

Let’s be real—no one likes feeling blindsided by medical expenses. That’s why the best agents don’t just sell Medicare Advantage plans; they set their clients up for success from day one.

Jamie shares a simple strategy: Make ancillary products a natural part of the conversation. Instead of treating them as optional add-ons, introduce them as essential solutions that make the entire insurance plan more complete and stress-free.

Think of it like this: If you were buying a car, you wouldn’t skip out on insurance, right? The same logic applies here—a solid insurance plan should protect against unexpected costs, not just the basics.

Why Ancillary Products Are a Bigger Deal Than Ever

Ancillary products used to be the underdogs, but not anymore. With more guaranteed issue periods and expanded product offerings, they’re becoming must-have components of well-rounded insurance plans.

Some of the most valuable ancillary products include:
✔ Hospital indemnity plans – Cover those sneaky hospital copays.
✔ Dental, Vision, and Hearing (DVH) insurance – Because Medicare doesn’t fully cover these essentials.
✔ Critical illness plans – Extra financial protection for major health events.

And here’s the kicker: Not only do these products protect clients, but they also help agents build stronger, long-term relationships—increasing retention and trust along the way.

Tech Tools Are Changing the Game

Good news—technology is making all of this easier than ever. With digital tools for rate comparisons, policy management, and claims processing, agents can spend less time on paperwork and more time helping their clients make smarter choices.

Final Thoughts: The Future is Bright

We’re in an exciting time for insurance professionals. The industry is evolving, and those who adapt, diversify, and educate their clients are the ones who will thrive.

A huge thank you to Jamie Sarno for sharing his expertise! If you’re looking to level up your approach to Medicare and ancillary products, now is the time to dive in.

Let’s keep the conversation going because when we work together, we can truly make a difference in our clients’ lives.

Got questions? Need resources? Reach out, and let’s make sure no client is left unprotected.

 

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Bob Brzyski

Bob Brzyski

Vice President marketing

x7742 | bbrzyski@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Contact a Pinnacle Financial Service representative today for assistance.

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Navigating Change: A Chat with Assistant VP Nick Palo on Insurance 360

Navigating Change: A Chat with Assistant VP Nick Palo on Insurance 360

Navigating Change: A Chat with Assistant VP Nick Palo on Insurance 360
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Hey there, insurance pros! It’s Bob Brzyski here, your host of the Insurance 360 podcast and VP of Marketing at Pinnacle Financial Services. I get to have some pretty amazing conversations with industry experts, and in our latest episode, I sat down with none other than Nick Palo, our Assistant VP. Nick has been part of the Pinnacle family for a whopping 18 years and works with some of the top producers in the Medicare industry.

We covered everything from navigating industry changes to making the most of new opportunities. So, let’s dive into some highlights?

Planning and Strategy: The Name of the Game

Nick and I had a great chat about how critical strategic planning is in our ever-changing industry. With new rules rolling out, agents and agencies need to be a step ahead—especially when it comes to Special Enrollment Periods (SEP). Nick stressed that staying focused on both retaining clients and bringing in new business is key. A little planning goes a long way!

Tech to the Rescue!

Let’s talk tech. If you’re not using the latest tools, you’re missing out. At Pinnacle, we’ve got our own CRM system, Boss, and let me tell you—it’s a game-changer. Managing leads, automating communication, tracking client interactions—it does it all. Plus, with AI giving us deeper insights into market trends, agents can make smarter moves and expand their reach. If you haven’t embraced technology yet, now’s the time!

The Challenges (and How to Tackle Them)

Nick shared some real-world stories about the hurdles agents face, from recruiting to running successful in-person events. Not surprisingly, the agencies that adapt, plan and use tech wisely are the ones that thrive. Whether you’re trying to boost recruitment or fine-tune your marketing, having a solid game plan makes all the difference.

Community and Networking: Your Secret Weapon

One of my favorite parts of our chat was about the power of networking. Events like Pinnacle’s Championship Series aren’t just about shaking hands—they’re about learning, growing, and making connections that matter. If you’re skipping industry events, you’re leaving serious value on the table. Get out there and make those connections!

Looking Ahead: SEPs, AEP, and What’s Next

Before wrapping up, Nick and I took a peek into the future—what’s coming with SEPs, how to prep for the Annual Enrollment Period (AEP), and why being proactive is everything. The insurance world never stops evolving, and those who stay agile and open to learning will always stay ahead.

Want to hear the full conversation? Tune into Insurance 360 for the complete episode featuring Nick Palo. And if you’re looking for tools to level up your agency, check out Pinnacle Financial Services for all the latest resources.

Stay tuned, more expert insights are coming your way soon. Don’t forget to subscribe to Insurance 360 and swing by our website for the latest updates in the insurance world!

Listen to full podcast on Apple Podcasts, Spotify and more! https://insurance360.buzzsprout.com/

Watch the full Insurance 360 podcast episode here: https://youtu.be/IyM2eE90eBc

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Bob Brzyski

Bob Brzyski

Vice President, Marketing

x7742 | bbrzyski@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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Navigating Medicare Changes in 2025: Key Insights for Agents

Navigating Medicare Changes in 2025: Key Insights for Agents

Navigating Medicare Changes in 2025: Key Insights for Agents
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In the ever-evolving landscape of Medicare, staying informed and adaptable is essential for agents aiming to provide the best possible service to their clients. As we move into 2025, significant changes are on the horizon, particularly concerning Special Enrollment Periods (SEPs) for dual eligible and low-income subsidy (LIS) populations. Let’s dive into what’s new, how it impacts the market, and what strategies agents can employ to navigate these changes effectively.

Welcome to 2025: Embracing Change in Medicare

The first episode of Insurance360 in 2025 brings to light the slew of changes set to impact Medicare agents, especially those dealing with dual-eligible plans. Traditionally, the Medicare landscape has been dynamic, with new regulations continuously reshaping how business is conducted. This year is no different.

Key Changes to SEPs

One of the most significant changes is the elimination of the quarterly SEP for dual eligible and LIS beneficiaries. In 2025, beneficiaries who qualify for LIS or dual special needs plans (DSNP) will no longer have the quarterly SEP option. This is a substantial shift that agents must adjust to, as it alters how they plan their business strategies throughout the year.

Additionally, the monthly Integrated Care SEP has been introduced. This is available to full dual eligible beneficiaries in areas where Fully Integrated Dual Eligible (FIDE) or Highly Integrated Dual Eligible (HIDE) plans are offered. Although not applicable in all states, agents need to understand the specifics of this SEP, as it provides monthly enrollment opportunities for eligible individuals.

Impact on Marketing and Strategy

For agents, these changes mean reassessing how they build and retain their client base. The absence of the quarterly SEP makes retention strategies even more crucial. Educating clients on these changes, ensuring they understand their options, and reminding them to consult their agent before making any changes are key components to maintaining a stable book of business.

Special Guest Nikki Skubal from Aetna emphasizes that while these changes seem daunting, they offer a chance for agents to focus on retention and strategic growth. She suggests leveraging tools like the Benefits Checkup program at https://benefitscheckup.org/, which helps identify clients eligible for LIS or other benefits, potentially opening new SEPs for enrollment.

Adapting to a New Normal

The landscape of Medicare is one where agents must always be ready to adapt. While these new rules present challenges, they also offer opportunities to redefine business strategies, deepen client relationships, and refine marketing tactics. With services like Aetna’s Benefits Checkup and support from both carriers and agencies, agents can navigate these waters effectively.

As Nikki advises, contacting support teams such as Pinnacle or Aetna broker managers is crucial when questions arise. Staying informed, being nimble, and maintaining a commitment to client service are the best ways to ensure success in this ever-changing market.

Looking Forward: Embracing 2025 and Beyond

The Medicare landscape continues to be one of complexity and opportunity. Embracing these changes with a proactive mindset will equip agents to meet the challenges of 2025 and excel within them. As always, the ultimate goal remains the same: providing the best possible service to those in need.

Follow Pinnacle’s YouTube channel and social media for ongoing updates and best practices. While the influx of information may seem overwhelming, leveraging these resources will help streamline and simplify the process for both agents and their clients.

 

Watch the full Insurance360 podcast episode here: https://youtu.be/x-aaj2sL_xM

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Bob Brzyski

Bob Brzyski

Vice President of Marketing

x7742 | bbrzyski@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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Navigating the Medicare Open Enrollment Period (OEP): What You Need to Know

Navigating the Medicare Open Enrollment Period (OEP): What You Need to Know

Navigating the Medicare Open Enrollment Period (OEP): What You Need to Know
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The Medicare Open Enrollment Period (OEP) is vital for individuals enrolled in Medicare Advantage (MA) plans. It’s an opportunity to reassess and adjust coverage to better suit your needs. However, there are specific rules and guidelines that both beneficiaries and agents must follow during this period. Here, I’ll break down the essentials to help you understand the OEP and make informed decisions.

What is the Medicare OEP?

The Medicare OEP occurs annually from January 1 to March 31. During this time, Medicare Advantage enrollees have a one-time opportunity to:

  • Switch to a different Medicare Advantage plan.
  • Return to Original Medicare and, if needed, enroll in a standalone Medicare Part D prescription drug plan.

Key Rules for Agents During OEP

The Centers for Medicare & Medicaid Services (CMS) enforces strict guidelines to ensure ethical practices during the OEP. Agents and brokers must adhere to the following:

Prohibited Activities:

  • Sending unsolicited materials advertising the opportunity to make changes during the OEP.
  • Specifically targeting beneficiaries who made choices during the Annual Enrollment Period (AEP).
  • Using purchased lists or other means to identify and target individuals in the OEP.
  • Contacting former enrollees who have switched plans during the AEP.

Permissible Activities:

  • Marketing to individuals aging into Medicare who have not yet made an enrollment decision.
  • Assisting dual-eligible and Low-Income Subsidy (LIS) beneficiaries, who may qualify for changes outside the standard OEP.
  • Responding to proactive requests from beneficiaries for information.
  • Scheduling one-on-one meetings or providing information through call centers at the beneficiary’s request. 

Other Enrollment Opportunities During OEP

While the OEP focuses on Medicare Advantage enrollees, there are other Special Enrollment Periods (SEPs) that may be relevant:

  • Contract Non-Renewal SEP: If a plan is discontinued, affected beneficiaries have until the end of February to select a new plan.
  • Integrated Care SEP: Available monthly for full-benefit dual-eligible beneficiaries to enroll in specific integrated plans.

Final Thoughts

The Medicare OEP is an important window for making changes to your client’s healthcare coverage. By understanding the rules and leveraging available resources, both beneficiaries and agents can navigate this period effectively and compliantly. If you have questions or need assistance, reach out to a Pinnacle Team Member today at 800-772-6881 or healthsales@pfsinsurance.com.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Bob Brzyski

Bob Brzyski

Vice President of Marketing

x7742 | bbrzyski@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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2026 CMS Proposed Final Rule

2026 CMS Proposed Final Rule

2026 CMS Proposed Final Rule
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The Potential Impact of CMS’s Proposed 2026 Medicare Rule on the Healthcare Ecosystem

The CMS 2026 proposed rule that might significantly change the Medicare ecosystem was released by the Centers for Medicare & Medicaid Services (CMS) on November 26, 2024. Although the rule’s stated goals are to improve access, transparency, and beneficiary protections, its implementation may put a heavy load on brokers and insurance carriers, which could very well cause further confusion for beneficiaries and cause disruptions throughout the Medicare industry. With an emphasis on the more stringent Medicare marketing regulations and their unforeseen repercussions, this blog examines the ramifications of these proposed changes.

Key Provisions of the 2026 CMS Proposed Rule

  1. Expanded Access to Medications
  • Coverage for anti-obesity drugs under Medicare Part D and Medicaid for individuals diagnosed with obesity, marking a shift in recognizing obesity as a chronic disease.
  1. Strengthened Prior Authorization Guardrails
  • Proposals include greater transparency in coverage criteria and tighter monitoring of utilization management practices, addressing longstanding concerns about access barriers.
  1. Enhanced Behavioral Health Access
  • Reduced cost-sharing for mental health and substance abuse services to align with Traditional Medicare, including zero cost-sharing for opioid treatment programs.
  1. Guardrails for Artificial Intelligence (AI)
  • New regulations require AI tools to be used in healthcare to ensure equitable treatment and prevent bias in patient care.
  1. Marketing and Communications Oversight
  • Stricter rules on marketing materials and agent/broker practices to protect Medicare beneficiaries from misleading advertisements.

Stricter Marketing Rules: A Closer Look

Key Changes Proposed

  1. Expanded Definition of Marketing
    • CMS seeks to broaden the definition of marketing materials to include general advertisements that mention Medicare options, even if they lack specific plan details. These would now require CMS review and approval.
  2. Increased Oversight of Advertisements
    • CMS received over 1,500 complaints about misleading ads in 2023. The proposed rule mandates pre-approval for more types of marketing materials, aiming to eliminate inaccurate or confusing claims. However, this expanded oversight could create bottlenecks and delays for carriers and agents who already face significant compliance burdens.
  1. Tighter Agent and Broker Requirements
    • Agents must cover additional topics with enrollees, including potential eligibility for Low-Income Subsidy programs and the impact of Medicare Advantage enrollment on Medigap guaranteed issue rights. While this aims to improve transparency, it risks overwhelming beneficiaries with excessive information, potentially leading to decision fatigue.
  2. Transparency in Marketing Practices
    • By broadening oversight, CMS intends to minimize aggressive marketing tactics. However, the increased scrutiny may discourage innovative and personalized marketing approaches that help beneficiaries understand their options.

Implications for Beneficiaries

  • Information Overload: While the intent is to empower beneficiaries, the added layers of compliance and disclosure may result in beneficiaries receiving more information than they can reasonably process, increasing confusion rather than clarity.
  • Reduced Access to Assistance: Stricter rules and higher compliance costs could deter agents and brokers from engaging with certain populations, potentially leaving vulnerable beneficiaries without adequate guidance.
  • Trust Erosion: If beneficiaries perceive the marketing process as overly complex, it could undermine their trust in Medicare programs and insurance providers.

Impact on Insurers and Marketing Organizations

  • Increased Compliance Burden: Insurers and third-party marketers will need to allocate more resources to ensure their materials comply with CMS requirements, potentially driving up costs that could be passed on to consumers.
  • Operational Disruptions: The need for CMS pre-approval on a wider range of materials may slow down marketing campaigns, limiting the ability to respond quickly to market needs or beneficiary questions.
  • Stifling Innovation: The expanded definition of marketing and heightened scrutiny could discourage creative approaches that effectively engage beneficiaries, leaving them with less engaging and less informative content.

Challenges in Implementation

  • Resource Constraints at CMS: Handling the increased volume of marketing materials for review will likely strain CMS’s resources, leading to delays and inefficiencies.
  • Industry Pushback: Insurers and brokers may resist these changes, citing increased costs and logistical challenges that could detract from their ability to serve beneficiaries effectively.

 

Broader Implications for the Medicare Ecosystem

For Beneficiaries

While the proposed rule aims to safeguard beneficiaries, the added complexity may inadvertently confuse them. Overly detailed disclosures and stricter marketing rules could overwhelm seniors and individuals with disabilities, making it harder to navigate plan options.

For Providers

Providers may face indirect consequences from these changes, particularly if insurers adjust their marketing and enrollment strategies in ways that impact patient access to care. For example, reduced engagement by agents could lead to fewer beneficiaries understanding how to access certain provider networks.

For Insurers

The proposed rule places a significant burden on insurers, who already operate in a highly regulated environment. Compliance costs and operational disruptions could lead to reduced flexibility, ultimately impacting the range and quality of plans offered.

For Policymakers

While the rule reflects CMS’s commitment to protecting beneficiaries, its implementation risks creating an overly complex system that may be difficult to manage effectively. Policymakers must balance the need for transparency with the risk of overregulation that stifles innovation and accessibility.

 Conclusion

In order to improve transparency and safeguard beneficiaries, the CMS proposed regulation for 2026 makes significant proposed changes. However, stricter marketing regulations and more stringent compliance standards might put a heavy load on agents and insurers, further confusing beneficiaries and upsetting the larger Medicare ecosystem. CMS must carefully assess the implementation problems and actively engage with industry stakeholders to guarantee that these reforms accomplish their intended goals without unforeseen consequences. Maintaining a viable and efficient Medicare system will require striking a balance between operational viability and beneficiary protections.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Bob Brzyski

Bob Brzyski

vice President of Marketing

x7742 | bbrzyski@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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