When your client receives their Welcome Kit, after enrolling in a Cigna Medicare Advantage plan, it includes a special phone number. Available only for new customers, this number gives your client access to a team of associates who are specially trained to address the questions and concerns of customers who are new to Cigna. In addition to answering questions, the welcome team uses each call as an opportunity to provide benefits information, confirm primary care provider selection, and make sure they’ve received their ID card. These associates even make outbound calls, up to three attempts within a customer’s first 60 days of enrollment, to ask about their specific needs based on the information we have on file (e.g., upcoming specialist appointments, ordering durable medical equipment, taking a health risk assessment).
This new customer line is incredibly helpful for retention. Customers who understand their benefits and how to utilize their services are happier and healthier, and you can rest assured that we’ll be taking good care of your clients who choose Cigna to choose Cigna. With our New Customer Assistance Line, you can spend less time on the phone answering questions and more time selling!
Keep these things in mind about our New Customer Assistance Line
- The phone number is included in a welcome kit and a quarterly customer newsletter.
- There is no interactive voice response on this line. Callers hear a short antidiscrimination message and then go straight to the welcome team without prompts.
- This number is for new customers only.
Encourage your customers to look through their welcome kit thoroughly and take advantage of having access to Cigna employees who are well versed in their plan and their questions!