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Care Partners | Important Update: Discontinuation of HRA Payment Program Effective February 1, 2025

Care Partners | Important Update: Discontinuation of HRA Payment Program Effective February 1, 2025

Care Partners | Important Update: Discontinuation of HRA Payment Program Effective February 1, 2025
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Thank you for your hard work and dedication throughout the 2025 Annual Enrollment Period (AEP). Your contributions were essential in our combined efforts to grow our respective businesses.

As you know, we continued to honor compensation for completing Health Risk Assessment (HRA) forms throughout 2024. We believe in and understand the value of the broker channel and made the decision to maintain the HRA payment throughout AEP so you and your teams could benefit. Now that AEP has concluded, we have made the decision to discontinue this program. This decision does not impact commission payments for new and renewing business. We will continue to stand with you and pay you for the value you bring to our company.

Effective February 1, 2025, Tufts Health Plan and CarePartners of Connecticut will no longer provide payment for completed HRA forms. We will, however, honor all HRA forms submitted to us by January 31, 2025, regardless of the member’s effective date.

Should you have any questions or need further clarification, please do not hesitate to reach out to our Medicare Broker Support team at medicarebrokersupport@point32health.org or call 833-984-2387. You can also contact your Broker Relationship Manager.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Cigna | Stay compliant during OEP

Cigna | Stay compliant during OEP

Cigna | Stay compliant during OEP
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OEP do’s and don’ts

Tips and reminders to ensure you stay compliant during OEP.

The annual open enrollment period (OEP) for Medicare Advantage (MA) has officially started. OEP takes place from January 1 through March 31. During this time, individuals enrolled in an MA plan can make a one-time election to switch to another MA plan (with or without Part D coverage) or return to Original Medicare (with or without Part D coverage). 

It’s important to know what to do and what not to do during OEP. To help you stay compliant, we have put together some helpful tips below. 

To view the full Code of Federal Regulations, click here.

During OEP, you can:

Market to Medicare Advantage age-ins who have not yet made an enrollment decision

Send marketing materials when a customer requests information.

Conduct one-on-one meetings at the customer’s request.

Provide information about OEP through the call center if a customer asks.

Market to dual-eligible and LIS beneficiaries who, in general, may enroll in a standalone Part D plan once a month.

During OEP, you cannot:

Send unsolicited materials advertising or referencing OEP directly to your customers.

Purchase mailing lists or other identifying information to specifically target customers during OEP. 

Engage in or promote activities intended to target OEP as an opportunity to make further sales.

Call or otherwise contact customers who selected a new plan during AEP.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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United Healthcare |  New Bonus Incentive for 2025

United Healthcare |  New Bonus Incentive for 2025

United Healthcare |  New Bonus Incentive for 2025
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Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Contact a Pinnacle Financial Service representative today for assistance.

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Mutual of Omaha | The 4 Quarters Club is Back

Mutual of Omaha | The 4 Quarters Club is Back

Mutual of Omaha | The 4 Quarters Club is Back
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Unlock Your Earning Potential

We’re excited to officially launch Mutual of Omaha’s 2025 4 Quarters Club cash bonus program! Starting now, you have four chances to earn a 10% cash bonus-paid out quarterly! Plus, there are even more opportunities to boost your earnings with an additional 2% cash bonus!

How Many Bonuses Will You Earn?

Along with the quarterly cash bonuses, we’ll be rewarding winners with exclusive gifts every quarter as a special thank you for your commitment.

4 Quarters Club Video
View the video →

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Sentinel Security Life | Update on Utah Order

Sentinel Security Life | Update on Utah Order

Sentinel Security Life | Update on Utah Order
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You may have seen the Emergency Order issued by Utah’s Department of Insurance on 12/2/24, and I wanted to offer additional clarity on the situation.

First and foremost, it’s important to note that we remain active in the market despite erroneous media reports suggesting we are prohibited from writing new business. Our day-to-day operations have not changed: we are permitted to write new business and will continue to write renewal business. Additionally, Sentinel and Atlantic Coast Life remain committed to meeting policyholder obligations, and we remain resolute in our commitment to protect policyholders, stakeholders, and employees. 

Over the past months, A-CAP has been proactively engaged with our regulatory counterparts in Utah in productive and collaborative discussions regarding select A-CAP subsidiaries. Despite our active engagement, this Order came as a complete surprise and we are disappointed by how this sensitive matter has been handled. We are vigorously contesting the Order by filing an appeal which we believe stays it under Utah law. Furthermore, a hearing has been scheduled to address our concerns. 

The Core of the Matter

At the core of the issue, the Utah Examiner-In-Charge has a misinformed understanding of the value of certain recaptured assets underlying our loans. We are working to correct this misunderstanding. Unfortunately, the Examiner is working with an inexperienced firm that lacks the industry knowledge necessary to accurately value these assets. Of particular concern, the valuation firm is not FINRA-regulated, which is highly unusual for a firm conducting financial valuations, especially in a complex sector like aviation, and lacks a demonstrable track record not having conducted public transactions requiring valuation or fairness opinions over the last 15 years. As part of our efforts to test the value of the assets underlying our loans, we commissioned, a SEC registered, well-respected global investment bank, to conduct an independent valuation. Its resulting assessment was entirely consistent with our existent carrying values. In addition, we commissioned another well-regarded financial services firm with valuation expertise to conduct their own independent analysis which also completely validated our view.

A-CAP strongly believes in the carrying value of the assets and the independent valuations which support their carrying value. Furthermore, it is A-CAP’s opinion that based on the valuations provided on the assets, there should be no adjustment to capital and surplus. A-CAP will strongly support these positions with Utah.  

What’s Next

In the meantime, I want to reiterate that we strongly disagree with the Order but are committed to engaging constructively to address and rectify this disagreement while remaining open to using every available legal remedy at our disposal. We have worked diligently over the past couple of months to raise liquidity and strengthen our balance sheet and our underlying financials are strong. As I mentioned earlier, we are committed to protecting our policyholders, stakeholders, and employees and will do everything in our power to do so going forward. Most importantly, our collaborative relationship remains business as usual, and you should expect no changes to the ways we work together.

We understand the concerns and uncertainty that you may have during this process and pledge to keep you informed with appropriate updates on any new developments.

For more information, contact a Pinnacle Financial Services representative today 1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881 support@pfsinsurance.com

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Contact a Pinnacle Financial Service representative today for assistance.

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