October 27, 2021
AEP news
- Access 2022 star ratings starting October 29
- Action required: Update star ratings by November 3
Sales and marketing information
- Find 2022 plan info: Summary of Benefits, formularies, and more
- Access 2022 sales materials
- Submit enrollments electronically with Think Agent
- Achieve 2022 Front Runner status
Member retention news
NEW 2022 programs let members earn up to $200 in gift cards
How to contact us
We’re offering Saturday business hours starting October 30
AEP News
More than 3 out of 4 Aetna Medicare Advantage members in 4.5 Star-rated plans or higher for 2022 — the highest percentage among national health insurers
Aetna®, a CVS Health® company, announced its 2022 Medicare Advantage Prescription Drug (MAPD) plans outpace the Medicare Advantage industry in the percentage of members in plans rated 4.5 stars or higher (out of 5 stars) by the Centers for Medicare & Medicaid Services (CMS). Some highlights of our 2022 Star Ratings for Aetna Medicare Advantage plans include:
- 76% of Aetna MAPD members are currently enrolled in 4.5 Star-rated plans or higher, compared to 54 percent for publicly-traded companies.¹
- 87% of Aetna MAPD members are currently enrolled in 4 Star-rated plans or higher.
¹Includes publicly traded companies with over 250,000 Medicare Advantage enrollees.
Action Required: Update Star Ratings by November 3rd
CMS requires you to replace the 2021 star ratings document with the new 2022 star ratings page in any enrollment kits in your possession by November 3. You’re also required to review the 2022 star ratings document with beneficiaries when presenting Aetna MA/MAPD and SilverScript PDP plans.
Where and When to Access 2022 Star Ratings
- The new star ratings will be available to download from AetnaMedicare.com starting October 29.
- The 2022 star ratings page will be included in any new enrollment kits you order starting October 29. If possible, please wait to order additional kits until then.
- Electronic versions of the enrollment kits will be unavailable to download starting October 29 while we update them with2022 star ratings. They will be available to download again starting in early November. Please rely on printed versions of the enrollment kits or our electronic enrollment tools until then.
Sales and Marketing Information
Submit Enrollments Electronically with the New Think Agent app
Don’t forget, there’s a new electronic enrollment tool in town, called Think Agent. It has all the materials and tools you need to enroll your clients. Use the desktop version on your computer. Or, there’s an app version you can use on any mobile device — including your cell phone! Includes essential features like:
- Health risk assessment option, that allows you to earn up to $70 extra per app
- E-kits and Scope of Appointment
- Sign-and-enroll functionality
- MBI, Medicaid and Extra Help validation, and much more
Achieve 2022 Front Runner Status
This AEP, you can become a Front Runner for 2022 by selling a certain number of Aetna MA/MAPD, D-SNP, and SilverScript PDP products.
How does it work? You earn points for each eligible enrollment you sell (1 point for Aetna MA/MAPD, 1.5 points for Aetna D-SNP, and .5 points for SilverScript PDP).
Earn 25 points to qualify as a Front Runner or 100 points to qualify as an Elite Front Runner.
Member Retention News
NEW Your Healthy Rewards program lets members earn up to $200 in gift cards
In 2022, Aetna MA/MAPD members can participate in a new program that can help them stay healthy. By completing eligible healthy activities, members can earn up to $200 in rewards that can be redeemed for a CarePass Membership or a digital or physical gift card to CVS, Target, or Home Depot. Learn about the program for:
Contact Us
Broker Services Department: Offering Saturday hours starting October 30
For questions or support, please contact the Aetna Medicare Broker Services Department 1-866-714-9301 or brokersupport@aetna.com. Normal business hours are Monday through Friday from 8 AM – 8 PM ET.
Starting October 30, we’ll be open on Saturdays too, from 9 AM – 2 PM ET.
Plus, you can also contact your local Aetna Medicare broker manager.
1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Contact a Pinnacle Representative if you have any questions.
1 (800) 772-6881
support@pfsinsurance.com
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