Medicare OEP

Medicare OEP

Medicare OEP
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Medicare’s Open Enrollment Period (OEP) is a time for individuals to review and adjust their Medicare coverage. Understanding the intricacies of Medicare OEP is essential for making informed decisions about healthcare plans. Below, we discuss the rules and opportunities with the Medicare OEP, which has replaced the previous Medicare Disenrollment Period.

Introduction to Medicare Open Enrollment Period (OEP)

The Medicare Open Enrollment Period, occurring annually from January 1st to March 31st, is pivotal for beneficiaries. It’s designed to offer flexibility and a chance to reassess one’s current Medicare coverage. This period is particularly significant as it replaces the former Medicare Disenrollment Period, which was limited to January 1st to February 14th each year.

Key Changes in OEP

One of the most notable changes in the OEP is its extended duration. Now, running for three months provides ample time for clients to consider their options without feeling rushed. During this period, beneficiaries have a one-time opportunity to change their existing plans. This flexibility is crucial for adapting to new healthcare needs or financial considerations that may have arisen since the initial enrollment.

Understanding “Like Plan” Changes

The OEP allows for changes to a “like plan.” Understanding what this means is crucial for making the right decision. The term “like plan” refers to a specific set of allowable changes. These include:

  • MAPD to MAPD: Beneficiaries can switch from one Medicare Advantage Prescription Drug plan (MAPD) to another. This option is ideal for those who wish to find a plan with different coverage details, network providers, or drug formularies.
  • MAPD to Original Medicare (and a Part D plan): For those who wish to return to Original Medicare, this option allows beneficiaries to switch from their MAPD plan. Additionally, they can enroll in a Part D plan for prescription drug coverage, ensuring they don’t lose prescription benefits.
  • MA Only plan to an MA Only plan: This change enables beneficiaries to switch from one Medicare Advantage (MA) plan to another. It’s an essential option for those satisfied with having their health and medical services under Medicare Advantage but seeking different coverage specifics.
  • MA Only plan to Original Medicare: This choice is for beneficiaries who prefer the flexibility and broad network of providers that Original Medicare offers, allowing them to move away from a Medicare Advantage plan.

Importance of Personalized Advice

While the OEP provides an opportunity to make changes, switching should be based on individual healthcare needs. It is advisable to consult with a healthcare advisor or use Medicare’s resources to understand the implications of each option. Personalized advice can help beneficiaries navigate the complexities of Medicare and make choices that align with their healthcare needs.

During the OEP, you may not: During the OEP, you may:
Send unsolicited materials advertising the ability/opportunity to make an additional enrollment change or referencing the OEP Market to age-ins (who have not yet made an enrollment decision)
Specifically, target beneficiaries who are in the OEP because they chose AEP by purchasing mailing lists or other means of identification Market to dual-eligible and low-income subsidy (LIS) beneficiaries who, in general, may make changes once per calendar quarter during the first nine months of the year
Engage in or promote agent/broker activities that intend to target the OEP as an opportunity to make further sales At a beneficiary’s proactive request, send marketing materials have one-on-one meetings, and provide information on the OEP
Call or otherwise contact former enrollees who have selected a new plan during the AEP Include general information on your website about enrollment periods, including OEP.

Medicare’s Open Enrollment Period allows beneficiaries to reassess and adjust their healthcare plans. By understanding the rules and options available, such as the ability to switch to a “like plan,” beneficiaries can make decisions that better suit their evolving healthcare needs. It’s a time for careful consideration and consultation with Medicare experts to ensure the choices are in the best interest of one’s health and well-being. However, navigating the complexities of Medicare can be challenging.

For personalized guidance and more detailed information on how OEP works, it’s advisable to contact a knowledgeable Medicare team member. Pinnacle Financial Services provides expert assistance and can be a valuable resource in this process. You can contact us at 800-772-6881 x-7731 or email support@pfsinsurance.com for support. For more comprehensive insights and updates, visit our OEP page. The team can help you understand the nuances of Medicare plans and ensure that your choices are in the best interest of your client’s health.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President, Marketing

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1 (800) 772-6881
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CMS’ 2025 Proposed Final Rule

CMS’ 2025 Proposed Final Rule

CMS’ 2025 Proposed Final Rule
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The Centers for Medicare & Medicaid Services (CMS) has introduced a proposed rule, CMS-4205-P, aimed at amending current regulations for Medicare Advantage and Part D programs. This proposal, set to take effect for the 2025 contracting year beginning September 30, 2024, includes significant changes in Medicare marketing and communications policies, particularly concerning agent and broker compensation as outlined in Section 1851(j) of the Act. These changes are expected to have a substantial impact on the Medicare sales distribution landscape.

We recognize that this approach could have some drawbacks, particularly as this policy would, in effect, leave agents and brokers unable to directly recoup administrative costs.

– The Centers for Medicare & Medicaid Services

These changes impacting FMO/Agency support, training, technology, and other items will impact beneficiary choice by reducing the agents that are not only offering Medicare Advantage but offering a wide variety of plans. In essence, this rule will have the opposite effect of what is being put forth.

In addition, the notion that small regional plans are getting anti-selected just does not stand up to what we see in the market. The free market year over year has varying top carriers including what regional carriers increase market share. The best plans for individual Medicare beneficiaries are what will continue to drive what plans are sold, period.

Key Aspects of the Proposed Rule Involve…

Eliminating Administrative Fees/ Overrides

The proposed rule intends to abolish compensation above the CMS maximum for individual agents/brokers, including overrides/admin fees paid at agency levels and higher. This could significantly affect agencies, especially those at the FMO/NMO level impacting the support, technology, and services being provided to agents. Find additional details on the Pinnacle 2025 Proposed Rule page.

Restrictions on Services Provided to Medicare Agents

Agencies and uplines may no longer be able to offer services such as quoting, enrollment platforms, such as Connecture and Sunfire, CRM software, support services such as website creation, logo designs, compliance guidance, discounted E&O and CE’s, marketing plan guidance, and agent/agency contracting.

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Impacts on Different Agency Types

While all agencies would be impacted, LOA agencies and those focusing on ancillary product sales or who offer Medicare as a secondary service might find it easier to adapt to these changes. Agencies that are heavily focused on Medicare Advantage will be greatly impacted.

Changes in Marketing Reimbursements & Health Risk Assessments (HRA) Fees

The proposed rule plans to prohibit reimbursement payments/marketing allowances to agents/brokers for expenses and eliminate payments for completing HRAs.

Modifications in Commission Structures

Commission rates would continue to be standardized. This would include a small administrative increase that would in no way compensate for all of what would now be needed by agents.

Operational Adjustments for Agents & Agencies

The absence of uplines could necessitate direct contracting with carriers by agents and agencies, potentially leading to delays. Additionally, questions usually addressed by uplines must be directed to the carriers. If, and how quickly would carriers staff up to meet the huge demand of contracting, certifications, product training and more.

Our Industry’s Voices Need to be Heard

The CMS-4205-P proposal is a comprehensive document addressing these and other areas, detailed over hundreds of pages. The proposal is open for public comment until January 5th. CMS encourages professional and constructive feedback, particularly focusing on the value provided to clients and the potential impact of these changes on service capabilities. Comments can also be submitted through Regulations.gov.

What about Pinnacle?

Our team at Pinnacle will continue to be there to support your business and have made available resources for you to navigate and understand the 2025 Proposed rule and how it will impact not only your business but your Medicare clients. For more information, go to our 2025 Proposed Final Rule page for more detailed information on the rule and how to comment.

Reach out to a Pinnacle team member today with any questions.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Vice President, Marketing

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1 (800) 772-6881
support@pfsinsurance.com

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2024 Scope of Appointment

2024 Scope of Appointment

2024 Scope of Appointment
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The 2024 Scope of Appointment rules have changed, yet again, for this year. Due to the 2024 Medicare Final Rule, there have been added regulations put into place regarding the collection of SOAs.

2024 Final Rule SOA Updates

The Centers for Medicare and Medicaid Services (CMS) implements sweeping changes to the Medicare system every year. Changes can impact the agents, carriers and clients alike. Over the past few years, rules and regulations have been aimed at stopping unfair marketing practices with large-scale call centers. Unfortunately, these updates have had a negative impact on individual sales agents as well. Here are the changes to this year’s scope of appointment rules:

  1. 48-Hour waiting period reimplemented. SOAs are required before meeting with a beneficiary to have any discussions that may lead to a sale. Agents must now wait a full 48 hours to conduct a personal marketing appointment. Exceptions to this include the last 4 days of a valid election period and if a beneficiary initiates an unscheduled in-person meeting (walk-in into an office).
  2. SOAs are limited to 12 months from the beneficiary’s signature date or the beneficiary’s request for information.
  3. SOAs are no longer allowed to be collected at educational events. This prohibits agents from setting up future sales appointments while at educational events. However, BRCs (Business Reply Cards) can be made available to collect beneficiary information.

Where does Pinnacle Financial Services come in?

Pinnacle Financial Services is a full service “FMO” that offers the best technology in the business, top-notch back-office support, and on-demand training to ensure you stay 100% compliant. It’s never too late to start. Call us today and ask about our exclusive IE-SNP product!

AEP is here! Check out our AEP Toolkit

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

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1 (800) 772-6881
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Connect4Insurance – Medicare Enrollment Platform

Connect4Insurance – Medicare Enrollment Platform

Connect4Insurance – Medicare Enrollment Platform
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At Pinnacle Financial Services, our team has seen unprecedented usage on our Connect4Insurance platform. Since being established 4 years ago, there’s been year over year growth in electronic adaptation with our agents. Obviously, COVID-19 (Coronavirus) has been an eye-opener for those that failed to be part of the early adopters of the e-app process. This has since forced agents to adapt to almost 100% remote enrollment software.

Connect4Medicare has been running on the Connecture platform since its inception. Over the past few months, we have been hearing a lot from agents about expanding to utilize the Sunfire platform. Some of the best business decisions you can make can come from your own distribution. So, we decided that we would listen to our agents and now also offer Connect4Insurance via the Sunfire platform as well! All of our current, and future, contracted agents will get FREE access to both of these platforms. So, what differentiates Sunfire from Connecture?

  • Doctor/hospital search during quote: Sunfire allows for agents to enter Primary Care Physicians (PCP) and/or hospital networks while quoting Medicare Advantage This allows agents to easily spot the plans with their client’s current doctors that are in-network.
  • Compare Current Plan: Within Sunfire’s drug lookup, there is a spot to add your client’s current Medicare plan. This can be especially beneficial as it can highlight the savings (or increases) switching to a different plan can have. Typically to get this done, you would need to add these to a side-by-side comparison.
  • Reporting: Agents have an area in Sunfire that will allow them to pull reporting of their enrollments within the platform. There is also an area to pull any communications as well. This is helpful for profiles that you may have started but didn’t finish the application process.

Pinnacle Financial Services is a full-service FMO that offers agents endless tools to succeed. Our top-notch technology can help take your business to the next level. So, what are you waiting for? Our tools are at no cost to you! We also offer back-office support, guaranteed lead programs, and a personalized marketing team.

Join us at the top!

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

National Director of Agent Training

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1 (800) 772-6881
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Connect4Insurance – Connecture or Sunfire

Connect4Insurance – Connecture or Sunfire

Connect4Insurance – Connecture or Sunfire
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When utilizing Pinnacle Financial Services’ online enrollment platform, the common question is which is a better platform for their enrollments on Connect4Medicare- Connecture or Sunfire. For those of you unfamiliar with Connect4Insurance, Pinnacle Financial Services offers all of our agent’s free online enrollment software for their Medicare Advantage Plans (MAPD), Prescription Drug Plans (PDP), and Medicare Supplement sales. This software is all browser-based and requires no downloads or require any data to be saved onto your computer.

Connect4Insurance- Connecture

While both Sunfire and Connecture platforms allow you to quote, compare and enroll clients, there is some difference between them. The Connecture platform has some of the following:

  • Personalized PURL (Personal URL shopping link)
  • Quoting of Dual Special Needs plans on the PURL
  • Health status that falls within Generally Healthy, Some Health Needs, Significant Health Needs
  • Medicare Supplement enrollments
  • gov Blue Button Functionality
  • Selection of multiple pharmacies during the quoting process

Connect4Insurance- Sunfire

The Sunfire platform has some of the following differences:

  • Enhanced provider search-Allows agents to see if a doctor or provider is in-network on the quoting page (no need to utilize carrier-specific search tools)
  • Ability to choose different LIS (Low-Income Subsidy) levels with approximate premium deductions.
  • An agent can highlight the client’s current plan and compare it to all other plans to show if there are any cost savings to switch.
  • More detailed health status selection that falls within Excellent, Good, or Fair.
  • Dental, Vision, Hearing (DVH) benefits are highlighted on the initial plan comparison page if a plan has it included.

Where does Pinnacle Financial Services come in?

Pinnacle Financial Services is a full-service “FMO” that offers you the best technology in the business while giving you options as well. We are the only FMO in the country that offers BOTH platforms simultaneously to choose from based on your preferences. We also offer the best back-office support in the business, guaranteed lead programs, and give you access to over 140 different carriers in every area of the senior market to choose from. I am the national agent trainer here and I am dedicated to helping agents learn anything that will help take their business to the next level. Before you know it, AEP (Annual Election Period) will be here, and you need a partner that is committed to growing your business. Choose Pinnacle Financial Services.

Need Medicare leads? Learn about our Per-Piece Lead Program

For more information, contact a Pinnacle representative today at 1 (800)-772-6881 x7731 or email sales@pfsinsurance.com.  

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

National Director of Agent Training

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

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Best Medicare FMO

Best Medicare FMO

Best Medicare FMO
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The Medicare market has grown by leaps and bounds over the past several years. Independent insurance agents have plenty of options when searching for the Best Medicare FMO for Medicare agents to help them grow their Medicare business.

FMO PROMISES:

In the sea of Medicare agencies, agents will have plenty of options with claims such as “The Best Medicare FMO” or “Best IMO” you can find when doing their due diligence.

But what does it take to be considered “The Best FMO”?

Here at Pinnacle Financial Services, we strive every day to be just that, the best for our agent partners. And for us, service is job one.

In our company’s long history of working in the Medicare market, we know that as an independent agent, having a support structure in place is crucial to growing their business.

And we are not done there.

MEDICARE FMO VALUE PROPOSITION:

Pinnacle provides at no charge all the tools and technology you will ever need.

  • Medicare Quoting
  • Quoting App for Phone or Tablet
  • Access to Connect4Medicare(the top Medicare quoting, comparison, and enrollment tool)
  • Online Contracting
  • Free Lead Program Option
  • Top Medicare Commissions
  • Ongoing Training (both in-person and remote)
  • Free CE Credit Option
  • CRM System

Next Steps for Medicare Agents:

So, whether you are new to selling Medicare plans or have a long history, we want to help you grow your business. Our experienced support staff is ready to answer all your questions.

Call us today to find out more about how Pinnacle Financial Services can be the best Medicare FMO for you.

For more information, contact a Pinnacle Financial Services representative today

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

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Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

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