Today’s edition has information on the following topics:

• Key Dates for PY2024 – Mark those calendars for AHIP, First Look, and ACT
• RFI Resources – Review how best to resolve Requests For Information
• No. 25 on Fortune 500 – We’re growing stronger together with you

Key Dates – Plan Year 2024 (PY2024)

The 2024 Annual Medicare Certification period is nearly upon us and we’re working hard to make sure you are prepared with resources to help you become familiar with the 2024 Wellcare products and prepare you for annual certifications.

Please take note of these important launch dates:

June 21, 2023 2024 AHIP Training

• Accessible through the Centene Learning Center
• Note: Last day to complete 2023 AHIP Training – June 16, 2023

July 10, 2023, 2024 Wellcare First Look

• Accessible through wellcarefirstlook.com

July 11, 2023, 2024 Wellcare Annual Certification Training 

• Accessible through the Centene Learning Center
• Note: Last day to complete onboarding cases in Centene Workbench and 2023 Wellcare ACT – June 30, 2023

Please be on the lookout for more information on the 2024 Wellcare Annual Certification Training process and other important communications to ensure you are fully equipped to support clients heading into the 2024 Medicare Annual Enrollment Period.

Resolving Requests For Information (RFI)

Request for Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information. Applications in RFI status will be pended in the system, delaying processing. The best way to avoid those delays is to review each application to ensure accurate and complete information has been provided.

You will be informed through email and text message if you have applications in RFI status. Please be on the lookout for these notifications and act promptly to resolve them. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.

RFIs may also be viewed in Centene Workbench by selecting Application Status from the Dashboard menu and using the search term RFI.

There are two ways to resolve outstanding RFIs:

1. Create a Centene Workbench Support ticket on Centene Workbench, using the Enrollment ticket type and RFI subtype.
2. Contact Broker Support at 1-866-822-1339 and select prompt 3. Note: Prior to calling Broker Support, please have all required information to resolve the RFI (e.g., NPN, Beneficiary Information – MBI, First Name, Last Name, DOB).

Please review the RFI Resource Page for further instructions on how to resolve RFIs.

Centene Ranks #25 on New Fortune 500

As Centene’s brand of Medicare, Wellcare is proud to have played an important role in Centene’s new #25 ranking on the recently released 2023 Fortune 500 list. Beyond the recognition of the financial strength of the company, the ranking gives all of the companies under the Centene umbrella a powerful voice in moving forward in our mission to transform the health of our local communities, one person at a time.

As a valued partner, we want to recognize your contribution to this success and thank you for your continued role as a trusted advisor to our valued members. As we move toward the 2024 sales season, you can count on us to provide not only the new launch of the high-quality, value-based products you expect from a healthcare leader but also the resources and support you need to successfully drive your business. We’re excited to be on this journey with you and look forward to all we will accomplish together this year.