May 23, 2023
Welcome to the latest edition of WellCare Insider, your source for important updates and reminders to help you provide excellent service and grow your business.
Today’s edition has information on the following topics:
- Quick Links for Brokers – Ensuring easy access to your professional tools
- Accessing Provider Information – Updating the best ways to search providers
- Service Excellence – Providing enhancements for you and your clients
Quick Links for WellCare Brokers
Centene Workbench is your source for tools that help grow your business and better support all of our members. An extremely helpful resource available to you is Quick Links – a single location on your dashboard where you’re just one click away from the Ascend enrollment platform, the Find-a-Provider tool, the Centene Learning Center, and other helpful resources.
Become familiar with all that Centene Workbench has to offer by visiting and bookmarking your new Broker Resources Quick Links page. This is a one-stop source for accessing the information you need the most and includes links to brand-new video walk-throughs for many of the most common tasks performed within the portal.
Accessing Provider Information
Effective immediately, provider directories are no longer available for digital download within the CustomPoint sales material ordering platform.
Provider information continues to be available online for custom searches and downloads through the Find-a-Provider tool on the health plan website. The online search function is always the most up-to-date option for retrieving this information.
Please review the prior communication that highlights key features available in the provider search tool. Also available are instructional resources that will assist you in using the online provider search tool.
Our Commitment to Broker & Service Excellence
We want to be your trusted partner in business and understand that requires a commitment to continuously strive for excellence in serving both you and our members. This means that you can count on us to demonstrate our commitment by working cross-functionally to elevate our service and exceed expectations.
Take a moment now to review Wellcare’s Commitment to Broker and Service Excellence, which highlights some of the achievements made throughout 2022 that demonstrate our commitment to member service enhancements and broker support.
As we move through 2023 and beyond, we remain committed to evaluating and improving services, investing in our members and partners, and sharing information critical to your success.
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