Aetna | CMS memo clarifies disaster SEP

Aetna | CMS memo clarifies disaster SEP

by | Jun 30, 2022 | Aetna, Medicare, News | 0 comments

Aetna | CMS memo clarifies disaster SEP
Comments

Update: CMS memo clarifies that the COVID-19 pandemic does not qualify for the disaster SEP 

On June 22, 2022, CMS issued a memo titled “Clarification of the Special Enrollment Period (SEP) for Government Entity-Declared Disaster or Other Emergency.” 

The memo clarified that the COVID-19 pandemic does not currently qualify for the SEP for Government Entity-Declared Disaster or Other Emergency (disaster SEP); however, it does qualify for the Exceptional Circumstances SEP.

What you need to know:

  • As a result of this guidance, do not submit enrollments for clients impacted by COVID-19 using the disaster SEP. 
  • Going forward, any new enrollments submitted for this reason will be declined.

How you can assist those impacted by COVID-19

Individuals impacted by COVID-19 — who were unable to change plans while they were eligible for an election period — currently have access, on a case-by-case basis, to the SEP for Exceptional Circumstances. 

Sales agents/brokers are to advise these beneficiaries to contact 1-800-MEDICARE to request an Exceptional Circumstances SEP from CMS.

Questions? 

Thanks for your attention and cooperation with this updated guidance. If you have any questions, please reach out to your Aetna Medicare Broker Manager.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact Us

Archives

Annuity News
Life News
Long-Term Care News
Medicare News
Ancillary Health news
All News
“

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

CallEmail

Aetna | CMS memo clarifies disaster SEP

Aetna | Broker News

by | Jun 30, 2022 | Aetna, Medicare, News | 0 comments

Aetna | Broker News
Comments

Your source for Aetna Medicare broker news and information

In this issue…

2023 certification for Aetna MA/MAPD and SilverScript PDP starts TODAY! Congrats to the agents who qualified for the 2022 Front Runners program Ready-to-sell email notifications are discontinued Check your ready-to-sell status on Producer World CMS memo on disaster SEP

Sales & marketing

2023 producer certification for Aetna MA/MAPD and SilverScript PDP is now available

Starting TODAY you can complete the 2023 certification for Aetna MA/MAPD and SilverScript PDP products at AetnaMedicareProducerCertification.com. 

What’s new? 

This year, there are two certification options to choose from. One includes AHIP and the other includes Aetna/SilverScript-only training. Learn more 

Remember, certification is an annual requirement, so get certified today! Go to AetnaMedicareProducerCertification.com to get started. If you have questions about certification, contact Aetna Medicare Broker Services at 1-866-714-9301or BrokerSupport@aetna.com.

Congrats to the agents who qualified for the 2022 Front Runners program

Congratulations to the 3,000+ agents who achieved 2022 Front Runner status and to the 200 agents who achieved Elite Front Runner status. These top-selling agents qualified for this recognition program based on their sales during AEP. Reminder to this year’s Front Runners that your 2023 certification is free.

Ready-to-sell email notifications are discontinued

Starting today, ready-to-sell email notifications are discontinued. Instead, you can now check your ready-to-sell status using a new interactive tool on Producer World. 

The new interface shows individual agents and agency principals their ready-to-sell status by product, state, and year. It shows whether you’re ready to sell Aetna MA/MAPD and SilverScript PDP products and where. Click here to check out the tool.

Update: CMS memo clarifies that the COVID-19 pandemic does not qualify for the disaster SEP

On June 22, 2022, CMS issued a memo titled “Clarification of the Special Enrollment Period (SEP) for Government Entity-Declared Disaster or Other Emergency.” The memo clarified that the COVID-19 pandemic does not currently qualify for the SEP for Government Entity-Declared Disaster or Other Emergency (disaster SEP); however, it does qualify for the Exceptional Circumstances SEP. Here’s what you need to know.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact Us

Archives

Annuity News
Life News
Long-Term Care News
Medicare News
Ancillary Health news
All News
“

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

CallEmail

Aetna | CMS memo clarifies disaster SEP

Aetna | Changes to the ready to sell process

by | Jun 27, 2022 | Aetna, Medicare, News | 0 comments

Aetna | Changes to the ready to sell process
Comments

As a valued partner, I want to give you advance notice of an upcoming change to our ready-to-sell notification process to help prepare you for any questions from your downline agents. Beginning June 29, all RTS email notifications will be discontinued.

After June 29, external brokers should refer to the Producer World RTS tool to actively verify their RTS status for 2022 and 2023 sales.

Please remind your agents:

  • A new RTS tool launched on Producer World on April 25 which allows individual agents and agency principals to actively verify their ready-to-sell status.
  • No downline data is represented in this tool.

As always, thank you for putting your trust in us and for your partnership. The entire Aetna Medicare team is ready to help you achieve your goals.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact Us

Archives

Annuity News
Life News
Long-Term Care News
Medicare News
Ancillary Health news
All News
“

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

CallEmail

Aetna | CMS memo clarifies disaster SEP

2023 certification for Aetna MA/MAPD and SilverScript PDP begins June 29

by | Jun 24, 2022 | Aetna, Medicare, News | 0 comments

2023 certification for Aetna MA/MAPD and SilverScript PDP begins June 29
Comments

2023 certification for Aetna MA/MAPD and SilverScript PDP begins June 29

Are you planning to sell individual Aetna MA/MAPD or SilverScript PDP products this AEP? Certification is the first step to becoming ready-to-sell, so plan to certify early!

You’ll be able to access 2023 certification options starting on June 29 at AetnaMedicareProducerCertification.com.

What’s new?

This year, there will be two certification options to choose from. 

AHIP Medicare training 

Certification option #1

  • This option includes AHIP Medicare training, along with several Aetna-specific training courses (available in English and Spanish).  
  • AHIP Medicare training is discounted if taken directly through AetnaMedicareProducerCertification.com.  
  • Cost: $125. 

Aetna/SilverScript-only training 

(New) Certification option #2

  • This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish).  
  • This no-cost certification option is for agents who want to sell onlyAetna MA/MAPD or SilverScript PDP products, exclusively. 
  • Cost: $0.  

Mark your calendar

Remember, certification is an annual requirement, so plan to visitAetnaMedicareProducerCertification.com starting June 29. Watch your inbox for additional details and instructions later this month. 

Questions? 

Contact Aetna Medicare Broker Services at 1-866-714-9301 or BrokerSupport@aetna.com. 

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact Us

Archives

Annuity News
Life News
Long-Term Care News
Medicare News
Ancillary Health news
All News
“

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

CallEmail

Aetna | CMS memo clarifies disaster SEP

What is Aetna’s Think Agent?

by | Apr 13, 2022 | Blog | 0 comments

What is Aetna’s Think Agent?
j
Comments

As of March 31st, 2022, Aetna has discontinued use of the Ascend platform and moved to an entirely new enrollment platform called “Think Agent”. Think Agent is a new electronic enrollment app that offers an optimized enrollment experience for you and your clients. You can use the website version on your laptop or computer, or you can download the app version to use Think Agent on any mobile device, including cell phones.

Think Agent Features include:

  • Full enrollment capabilities
  • Offline enrollment intake
  • Integrated MBI validation
  • Medicaid status check
  • Health Risk Assessment (HRA) available
  • E-kit (email) enrollment option
  • Scope of Appointment via email and text
  • Provider search
  • Drug cost estimator tool
  • Ready-to-sell status verification

How To Get Think Agent:

Step #1: Request access
Once you’re ready to sell, you can download the Think Agent app from the Apple and Google Play stores. It’s compatible with Android 5 or greater, version 11; or IOS 11.0 or greater, version 14.5. After downloading, click “Sign Up” to submit your request for a new user account.

Or, if you wish to use the desktop version instead, please visit https://app.thinkagent.com, and click “Sign Up.” You will be asked to provide your name, National Producer Number, and email address.

Step #2: Complete your registration
Please allow 24-48 hours for us to process your request. Next, you’ll receive two registration emails:

  • The first email will contain your username to log in to Think Agent.
  • The second email will contain your PIN. You’ll need it to finish setting up your account.

After receiving both registration emails:

  • Log in using your username.
  • Enter your PIN (note that the PIN is case sensitive) and click “Validate.”
  • Create a password.
  • Choose a security question from the drop-down,

type an answer, and click “Submit.”

Ascend was disabled on March 31st. If you have not downloaded the Think Agent application, you need to do so as soon as possible. There are still national training webinars ongoing, so be sure to get out to the training site, www.aetnamedicareagenttraining.com to RSVP for one that is convenient for you

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact Us

Archives

Annuity News
Life News
Long-Term Care News
Medicare News
Ancillary Health news
All News

Assistant Vice President - Health

“

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

CallEmail