To expedite this important initiative, Wellcare is pleased to continue to provide the opportunity to earn administrative payment for the completion of each HRA.

• No changes will be made in 2024 for the current administrative payment structure:
• A $225 administrative payment is available for eligible D-SNP/C-SNP enrollments.
• A $75 administrative payment is available for eligible MA/MAPD enrollments.
• An HRA may be captured directly within Ascend and Sunfire after the enrollment is submitted, using the integrated tool.   

We also offer a standalone Value-Based Enrollment (VBE) link for submissions for each plan year.

2023 link: wellcareisf.io/2023/vbe/addmember 
2024 link: wellcare.isf.io/2024/vbe/addmember 

Note: Refer to the Ascend 2024 Integrated and Standalone Value Based Enrollment Training Guide for instructions when using the standalone link.

As always, thank you for your continued partnership!

In our ongoing mission to provide high-value benefits that are most helpful for our members’ overall health, we would like to provide you with additional resources for comprehensive learning on one of our most exciting plan additions for 2024:

Wellcare Spendables^TM Card

Select 2024 plans will now include the Wellcare Spendables card. This program replaces the previous Flex Card benefit program and will be offered across all states.

Benefit Highlights

• Members will receive a pre-loaded allowance on a Visa debit card that they may use towards their over-the-counter (OTC) benefit on health products at over 55,000 participating retailers such as Walmart, CVS, Kroger, Publix, and more.
• D-SNP members may use their monthly allowance for healthy foods, pay-at-pump gas, or assistance with utilities and rent.
• Select D-SNP and other plans will also include cost-share assistance on out-of-pocket expenses for dental, vision, or hearing benefits.
• Depending on the member’s plan, benefits will be managed as a combined allowance from one single purse (all D-SNP plans and select additional plans) or managed as a separate allowance from two purses that members may choose to use toward their plan’s eligible benefits.

Amounts and coverages vary by plan. Please take a few moments to review all of the Wellcare Spendables resources, including a new supplemental benefit video and FAQ resource.

Resources

Wellcare Spendables Supplemental Benefit One-Pager

Wellcare Spendables Approved Categories and Network Retailers

^New! Wellcare Spendables FAQ

^New! Wellcare Spendables Supplemental Benefits Video

2024 AEP Resources Collection

Note: Resources are also available by searching AEP Readiness Resources within the Ascend mobile app.

We hope you find these resources helpful as you educate your members on this valuable 2024 benefit.

As always, thank you for your continued partnership!

AEP Readiness Resources are Now Available

Sales season has begun! To make sure you have all the tools and information you need for success, we’re rolling out your best one-stop resource for everything AEP.

The 2024 AEP Readiness Resources page has information regarding our plan offerings, service areas, and marquee benefits, including our new Wellcare Spendables™ card, innovative Value-Based Insurance Design (VBID) benefits, and other network enhancements.

Resource Highlights

• 2024 Approved Plan Benefit Grids – New customizable and downloadable product grids showing key benefits for Prescription Drug Plan (PDP) and Medicare Advantage Prescription Drug (MAPD) plans in specific areas
• Supplemental Benefit and Pharmacy One-Pagers – One-page fact sheets highlighting new and intriguing benefits for members
• Supplemental Benefits Videos – YouTube videos outlining key selling points and information regarding select benefits and plan types
• FAQs and Other Resources – Frequently asked questions for network updates and supplemental and pharmacy benefits, including dedicated VBID and Special Supplemental Benefits for the Chronically Ill (SSBCI) versions, catalogs, and other helpful agent tools

Take a few moments now to review the 2024 AEP Readiness Resources and discover all of the valuable Wellcare benefits available for members in 2024. 2023 Resources continue to be available as well to support plan efforts throughout the rest of the current plan year.

Note: This resource is also available within the Ascend mobile app by searching 2024 AEP Readiness Resources.

We hope that you find these resources beneficial for all of your sales efforts throughout this AEP season and beyond.

As always, thank you for your continued partnership!

• 2024 Wellcare Contract Recertification – Centene Workbench
• 2024 Certification Training – AHIP and/or Wellcare Annual Certification Training (ACT)

• Market or sell any Wellcare products
• Receive commission for any prior business, including renewals
• Access CustomPoint to order sales materials (access is granted 72 hours after completing certification)

Important: The above applies to both 2023 and 2024 plan years.

All annual certification requirements must be completed by September 30, 2023, to be able to market and sell Wellcare products and avoid suspension on October 1, 2023.

Note: If you have recently completed the above certification requirements, please allow 48 hours for our systems to update.

Certification Training

Please visit the Training and Certification resource for details on completing outstanding training requirements.

Wellcare Contracting Recertification

As part of the 2024 Annual Certification Requirements, brokers/agencies who are currently contracted with Wellcare are required to complete the 2024 Contract Recertification workflow within Centene Workbench.

Completing a 2024 Contract Recertification case:

• Access by logging into your Centene Workbench portal via the Single Sign-On portal and select the My Credentials section.
• Select My Certification Cases.
• You will be prompted to (1) verify Demographic, Payment Information, and Selling States and (2) sign the 2024 TPME Agreement and W9.
• Reminder: (1) Wellcare no longer distributes commissions via paper check. You are required to provide ACH information during the “Payment” step. If invalid banking information is entered, your payments will be held. (2) Licensed Only Agents and Dual Assignment Agents will not be prompted to update payment information.

Please view the 2024 Contract Recertification Step-Action document for detailed instructions on the contracting recertification process.