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Humana | Honoring and Serving Veterans

Humana | Honoring and Serving Veterans

Humana | Honoring and Serving Veterans
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As one of our valued partner agents, you are invited to view Humana’s training sessions on VA Healthcare, Medicare, and Medicare Advantage as well as a session on TRICARE for Life, CHAMPVA, and Medicare.

This training will enable you to be a better resource and trusted advisor to military Veterans and their loved ones. It will also allow you to gain a better understanding of VA healthcare & Medicare which will allow you to confidently engage with Veterans about their health care coverage and their Medicare options.

Watch the TRICARE for Life, CHAMPVA & Medicare training to understand how Medicare Advantage plans to interact with these coverages. Learn how to avoid pitfalls and ensure you’re putting every client in the right plan. Confidently engage with Veterans and Military Spouses about their Medicare options.

Access Training Via Links Below

  • VA Healthcare, Medicare, and Medicare Advantage Training
  • TRICARE for Life, CHAMPVA, and Medicare Training
For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

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Humana | Honoring and Serving Veterans

Humana | Use this MCA survey to help clients on their health journey

Humana | Use this MCA survey to help clients on their health journey
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Why the MCA matters to members—and you

Maintaining health is more than simply visiting the doctor—environmental and social circumstances also have an impact on one’s health.

Humana wants to help members on their whole-person health journeys with the Member Care Assessment (MCA)*, an optional survey that members can choose to take to help identify their personal health needs.

For each survey you help a member complete, you could be eligible to earn a one-time cash payment.**

All you have to do is take the mandatory MarketPoint University training to get started.

What you need to know about Humana’s Member Care Assessment

Access the MCA Guide on Ignite for step-by-step details on how to get the mandatory training and information about what the MCA means to members, Humana and you.

Your source for everything MCA

Check out the MCA page on Ignite to learn how to utilize the Member Care Assessment survey. Access MarketPoint University Training, download the step-by-step guidewatch a demo video and more.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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Humana | Honoring and Serving Veterans

Humana | Reminder to use 2022 Plan/Star Rating Documents. Learn More.

Humana | Reminder to use 2022 Plan/Star Rating Documents. Learn More.
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2022 Plan/Star Rating Documents (PRDs)

For your current inventory, you will need to replace your 2021 PRDs with the new 2022.

Future orders for Enrollment books:

  • AIO Enrollment Books:  Will continue to have 2021 bound in and must be removed when you receive them.  2022 PRD will be associated with all enrollment book orders so you will get the new one with your order.
  • Enrollment Books with plan booklet assembled in the back pocket: 2021 PRDs will no longer be in the pocket.  2022 PRDs will be included in the pocket.
  • Individual PRDs:  Are updated so you will be able to order these to replace your stock. 

2022 PRDs CANNOT be used until 10/25 but must be in place by no later than 10/29.

Download 2022 Plan/Star Ratings →

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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Humana | Honoring and Serving Veterans

Humana | FDR Marketing and Communication Guardrails

Humana | FDR Marketing and Communication Guardrails
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In response to the CMS memo issued October 8th regarding Third-Party Marketing materials, Humana issued clarifying guidance and an accompanying FAQ on October 11, 2021.

Humana has since updated related guidance to further support compliant sales experiences.  Attached please find Humana’s FDR Marketing and Communication Guardrails. 

Please review all marketing materials, including those created by lead source vendors, to ensure all marketing is consistent with established regulations.  

In the event that opportunities are identified, the materials must be revised to meet expectations.

The information transmitted is intended only for the person or entity to which it is addressed
and may contain CONFIDENTIAL material. If you receive this material/information in error,
please contact the sender and delete or destroy the material/information.

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and
do not discriminate on the basis of race, color, national origin, ancestry, age, disability, sex,
marital status, gender, sexual orientation, gender identity, or religion. Humana Inc. and its subsidiaries do not
exclude people or treat them differently because of race, color, national origin, ancestry, age,
disability, sex, marital status, gender, sexual orientation, gender identity, or religion.

English: ATTENTION: If you do not speak English, language assistance services, free
of charge, are available to you. Call 1‐877‐320‐1235 (TTY: 711).

Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios
gratuitos de asistencia lingüística. Llame al 1‐877‐320‐1235 (TTY: 711).

繁體中文(Chinese):注意:如果您使用繁體中文,您可以免費獲得語言援助
服務。請致電 1‐877‐320‐1235 (TTY: 711)

Kreyòl Ayisyen (Haitian Creole): ATANSION: Si w pale Kreyòl Ayisyen, gen sèvis èd
pou lang ki disponib gratis pou ou. Rele 1‐877‐320‐1235 (TTY: 711).

Polski (Polish): UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej
pomocy językowej. Zadzwoń pod numer 1‐877‐320‐1235 (TTY: 711).

한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로
이용하실 있습니다. 1‐877‐320‐1235 (TTY: 711)번으로 전화해 주십시오.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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Humana | Honoring and Serving Veterans

Humana | NEW IGNITE Newsletter Now Available!

Humana | NEW IGNITE Newsletter Now Available!
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Humana Ignite Newsletter
for Partner Agents

WHAT’S NEW THIS WEEK?

Generate Leads with Humana, An Agent’s Guide to Marketing.

Grow your book of business in 2021 with our new, interactive marketing guide, Learn How You May Generate More Leads. We created this resource to help you generate more leads through a multi-channel approach. Head to Ignite and learn how to boost your outreach efforts, referrals, and client retention strategies.

Do you hear that ticking? It’s the clock running down before AEP Academy.

If you’re looking to find local plan details*, learn about our latest initiatives and fit in some networking, there’s only one place to do it all: the 2022 AEP Academy National Virtual Event. Reserve your spot today so you can join live and get the full AEP Academy experience.

2022 AEP Academy National Virtual Event
Thursday, Aug. 12
8 a.m., HT / 11 a.m., PT / 12 p.m., MT / 1 p.m., CT / 2 p.m., ET

Register now

*The communication or dissemination of 2022 Plan information or benefit details prior to Oct. 1 is strictly prohibited.

New resources heading your way—and arriving fast.

Start preparing for AEP early with Humana’s new educational brochures. Log in to the Marketing Resource Center (MRC) today to download easy-to-use pamphlets for an in-depth breakdown of Medicare. Print the documents you need at home or place an order from one of our ordering sites free of charge and have them delivered faster than ever—within two weeks of ordering.*

Visit the MRC

*Marketing or communication of 2022 plan information is strictly prohibited prior to October 1.

Need a Go365 refresher?

Go365,® our wellness and rewards program for Medicare Advantage members, is a great reason to reach out to your book of business. Sign up for a brief, 30-minute webinar to learn about the program and how it can help you attract and retain business!

Register Now | August 18, 10 am EST
Register Now | September 15, 12 pm EST

Learn more

Personalize Digital Marketing Materials (DMM) with a photo.

Did you know you can personalize DMM with a profile photo? Doing so may help you connect and build trust with your clients while positioning you as a professional. Research even suggests that conversion rates were up to 8% higher for agents who personalize their DMM with a photo versus those who did not.*

Learn how to take a professional-looking headshot, upload a photo to your profile in the DMM tool, and start sending more personalized materials to prospects. Uploading a photo is not required as we understand you may have personal reasons for not wanting to display your photo.

Upload a photo

*Telesales, Career, and External Partner agents that have sent at least one DMM since 1/1/2020 comparing conversion rate of those that have loaded a profile pic to DMM and those that have not. Based on internal data analyzed as of 5/4/2021.

Access a personalized point-of-sale experience with the DMM tool.

The Digital Marketing Material tool provides a personalized point-of-sale experience that allows agents to send CMS required sales materials via email. Whether virtual or telephonic appointment – the sales presentation and all other required materials and disclaimers that are needed at the point of sale are linked. Once the sales presentation has been completed and all materials reviewed, the customer may complete their own online application and the agent will receive full credit for the sale!

If you have any questions please feel free to reach out to Agent Support at (800) 309-3163.

Access the tool

SEP Disaster Notice.

CMS provides a Special Enrollment Period (SEP) for individuals affected by a disaster or other emergency declared by a federal, state, or local government entity who need to enroll in, disenroll from or switch Medicare health or Prescription Drug Plans and have missed another enrollment period (i.e., either aging in or a SEP) due to the event.

Read more

Head to the Humana Ignite site to access the latest Agent tools and resources.

  • Find a local Humana virtual training event and book your spot.
  • Stay up to date on Medicare sales with our educational resource library.
  • Access your Humana sales technology tools and find training.
For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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Humana | Honoring and Serving Veterans

Humana | 2022 AEP Sales Materials

Humana | 2022 AEP Sales Materials
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Check out what’s new with sales materials for 2022 AEP

We strive to continually improve our sales materials year in and year out. We used consumer research as well as your feedback for opportunities to enhance our materials. Some of the enhancements you can expect for 2022 are:

Enrollment Book

  • Orderable envelopes to mail enrollment books will be available to order separately through the order site.
  • Bar code has been removed from the 2022 AEP application.
  • Important: DSNP application must be used for DSNP plans or the application will pend with potential denial.
  • DSNP specific enrollment book with new application included.
  • Option to order generic or veteran version for all MA-only plans. Please ensure you select the appropriate description for the type of enrollment book you want for these plans.
  • Use Medicare Document Library on Vantage for digital versions of all materials including enrollment books and 17+ languages.

Order Site Enhancements

  • First look added to the home page.
  • Product filtering available when ordering Enrollment books.
  • Chinese and Korean materials available for specific plans.

Need to Know Information

  • Business Reply Envelopes used for applications will be included in the enrollment book. You will receive a set of labels that will need to be placed on the business reply envelopes prior to 10/15. These labels were created to notify members that they should not mail applications prior to 10/15 and are required to be placed on any enrollment books handed out prior to 10/15.
  • The 2021 plan rating will be included in all enrollment books as a perforated document.  When the 2022 plan rating is available, you will need to remove the 2021 plan rating and replace it with the 2022 version, which will be sent out electronically.  All enrollment book orders received after the 2022 plan rating is available, will receive the 2022 plan rating as a separate piece.
  • The OTC form and Catalog will be provided in color with pictures and a description of the products available.

earn more about all the great materials we have put together for 2022 by watching the Marketing Materials Overview video.

Sales materials will be available to order on July 13th.

If you certify/recertify prior to this date, you will receive an e-mail on July 13th with a link to order materials. You can also order through certification/recertification courses, vantage, and individual links beginning July 13th. For more information access our How to order Medicare Materials job aid below.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

Contact Us

Contact a Pinnacle Financial Service representative today for assistance.

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