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Humana | FDR Marketing and Communication Guardrails

October 25, 2021

In response to the CMS memo issued October 8th regarding Third-Party Marketing materials, Humana issued clarifying guidance and an accompanying FAQ on October 11, 2021.

Humana

Humana has since updated related guidance to further support compliant sales experiences.  Attached please find Humana’s FDR Marketing and Communication Guardrails. 

Please review all marketing materials, including those created by lead source vendors, to ensure all marketing is consistent with established regulations.  

In the event that opportunities are identified, the materials must be revised to meet expectations.

The information transmitted is intended only for the person or entity to which it is addressed
and may contain CONFIDENTIAL material. If you receive this material/information in error,
please contact the sender and delete or destroy the material/information.

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and
do not discriminate on the basis of race, color, national origin, ancestry, age, disability, sex,
marital status, gender, sexual orientation, gender identity, or religion. Humana Inc. and its subsidiaries do not
exclude people or treat them differently because of race, color, national origin, ancestry, age,
disability, sex, marital status, gender, sexual orientation, gender identity, or religion.

English: ATTENTION: If you do not speak English, language assistance services, free
of charge, are available to you. Call 1‐877‐320‐1235 (TTY: 711).

Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios
gratuitos de asistencia lingüística. Llame al 1‐877‐320‐1235 (TTY: 711).

繁體中文(Chinese):注意:如果您使用繁體中文,您可以免費獲得語言援助
服務。請致電 1‐877‐320‐1235 (TTY: 711)

Kreyòl Ayisyen (Haitian Creole): ATANSION: Si w pale Kreyòl Ayisyen, gen sèvis èd
pou lang ki disponib gratis pou ou. Rele 1‐877‐320‐1235 (TTY: 711).

Polski (Polish): UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej
pomocy językowej. Zadzwoń pod numer 1‐877‐320‐1235 (TTY: 711).

한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로
이용하실 있습니다. 1‐877‐320‐1235 (TTY: 711)번으로 전화해 주십시오.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881
support@pfsinsurance.com

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