VBE helps to engage your Aetna Medicare clients with their new MA/MAPD plan. So they’ll be more likely to complete their enrollment. 

How VBE can help you earn more

Once you become ready to sell, you’re granted access to the Ascend app. You can log in to https://arm.ascendproject.com to download Ascend. For help with any payment-related or technical issues with Ascend, click here. Then, you can initiate the VBE option. You’ll need to complete a health-related survey immediately with your clients:

• You can complete the survey directly by selecting the new “Agent Complete” option.* This will earn you a $70 service fee payment.

• Or you can select the “Schedule a Callback” option to earn a $10 service fee payment.

Service fees will be paid about two weeks after the VBE transaction. You’ll receive them as part of your regular commission payment. IMPORTANT: The service fee will be paid to the same entity that is listed on your Aetna contract.  Watch a short video to learn more. 

Questions?

If you have any questions about VBE or Ascend, you may want to sign up for online training. For training dates, please contact your local Aetna Medicare Broker Manager:

• Long Island
  Maria S. Fonseca
  fonsecam1@aetna.com
  516-659-5169
  
• Metro, Westchester/Rockland
  Matt Farraj
  FarrajM@aetna.com
  718-704-8704
  
• Western, Greater Rochester/Southern Tier NY
  Maritsa Santana-Ruiz
  SantanaRuizM@aetna.com
  585-802-0541
• Northern Central Upstate, Hudson Valley/ Capital District
  Rob Thousand
  ThousandIiiH@aetna.com
  315-863-0987