Independence Blue Cross | Important Reminders, Resources, and Tips
Urgent: SEP and SOA Reminders
Deadline to use 5-Star SEP
Our Keystone HMO star rating for 2023 is five stars and the resulting Special Enrollment Period (SEP) that is available is coming to an end. The last day to use the 5-Star election is for a member with a December 1, 2023 effective date, and applications must be submitted by November 30, 2023.
SOA 48-Hour Rule
All marketing appointments require a Scope of Appointment (SOA) and take place after 48 hours have passed since the time the SOA was completed by the beneficiary.
Exceptions to the 48-hour rule:
- During the last four days of an election period, such as the Annual Enrollment Period (AEP)
- When beneficiaries walk into an agent’s office, a kiosk, a plan’s office, or any other walk-in
- When a beneficiary makes an unscheduled inbound call to an agent — an agent would be permitted to, in that instance, take an SOA and then immediately enroll the beneficiary
Commission and Renewal Payments
Lump-Sum Renewal Compensation
Independence Blue Cross (IBX) pays renewals for the life of the policy to agents in good standing while enrollment in the plan is active. Renewals are paid in January and do not prorate. Agent payments are distributed in the middle of January, and every existing client that rolls over is paid in one lump sum.
Renewal compensation will apply whether the new enrollment is in a plan still offered by IBX, or if the beneficiary comes to IBX from another insurance carrier.
Thank you for your support, and please reach out to your upline for additional information or questions.
On-Demand Medicare Meet-Up Recording
Save time and Learn
We understand that AEP is the busiest time of the year for you and that you are making a difference one member at a time with IBX. We created an on-demand webinar to inform you of our 2024 Star ratings, our competitive advantage, and upcoming contests to make this AEP memorable and full of achievements. Watch now and increase your business!
PowerPartner Contest
Win this AEP
Join the competition to beat your sales numbers from last year, hit new goals, be one of our top agents, and get recognized by being part of the PowerPartner Program. The PowerPartner Program offers rewards that you can redeem for advertising, education, and administrative costs to grow your business.
PowerPartner rewards contests run all year round, and you can keep earning PowerPartner Points to redeem for IBX merchandise, marketing materials through the broker eStore, and education. Start earning and get rewarded.
PowerPartner Program Contests
Contest Period: October 15 – December 31, 2023
- HomeTown Home Run
- 10 new enrollments = 100 mailers
- 50 new sales = 300 PowerPartner Points
- Lead By Ten
- 10 new enrollments = 5 leads
- Rising Agents
- Newly contracted for 2024
- Additional 10 points for the top five agents
- Minimum qualification: 10 new to Blue MA and MAPD
Contest Period: October 15, 2023 – March 31, 2024
- Hall of Fame
- AHIP for Top 25
- The top 10 will receive IBX-branded attire
Holiday Hours
Modified Thanksgiving Hours
In observance of the Thanksgiving holiday, the IBX Broker Medicare Resource Center (BRMC) will be closed on Thursday, November 23 and will reopen at 8:30 a.m. on Monday, November 27.
Support Contacts at IBX
As always, we value your business, so we’re here for you and happy to help!
BMRC AEP hours of operation
Monday through Thursday, 8:30 a.m. to 8 p.m.
Friday, 8:30 a.m. to 6 p.m.
Saturday, 10 a.m. to 2 p.m.
Tor Heilman
Manager Medicare Sales — Broker
Phone: 267-225-5710
Email: tor.heilman@ibx.com
Nick Mancuso
Associate Medicare Sales Executive
Phone: 215-776-9235
Email: nicholas.mancuso@ibx.com
Xiaoying Wu
Associate Medicare Sales Executive
Phone: 267-255-6610
Email: xiaoying.wu@ibx.com
IBX BMRC
Phone: 1-888-234-3313
Email: IBXMedicareBroker@ibx.com
1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Contact a Pinnacle Representative if you have any questions.
1 (800) 772-6881
support@pfsinsurance.com
