What is the Medicare OEP?

The Medicare OEP occurs annually from January 1 to March 31. During this time, Medicare Advantage enrollees have a one-time opportunity to:

• Switch to a different Medicare Advantage plan.
• Return to Original Medicare and, if needed, enroll in a standalone Medicare Part D prescription drug plan.

Key Rules for Agents During OEP

The Centers for Medicare & Medicaid Services (CMS) enforces strict guidelines to ensure ethical practices during the OEP. Agents and brokers must adhere to the following:

Prohibited Activities:

• Sending unsolicited materials advertising the opportunity to make changes during the OEP.
• Specifically targeting beneficiaries who made choices during the Annual Enrollment Period (AEP).
• Using purchased lists or other means to identify and target individuals in the OEP.
• Contacting former enrollees who have switched plans during the AEP.

Permissible Activities:

• Marketing to individuals aging into Medicare who have not yet made an enrollment decision.
• Assisting dual-eligible and Low-Income Subsidy (LIS) beneficiaries, who may qualify for changes outside the standard OEP.
• Responding to proactive requests from beneficiaries for information.
• Scheduling one-on-one meetings or providing information through call centers at the beneficiary’s request. 

Other Enrollment Opportunities During OEP

While the OEP focuses on Medicare Advantage enrollees, there are other Special Enrollment Periods (SEPs) that may be relevant:

• Contract Non-Renewal SEP: If a plan is discontinued, affected beneficiaries have until the end of February to select a new plan.
• Integrated Care SEP: Available monthly for full-benefit dual-eligible beneficiaries to enroll in specific integrated plans.

Final Thoughts

The Medicare OEP is an important window for making changes to your client’s healthcare coverage. By understanding the rules and leveraging available resources, both beneficiaries and agents can navigate this period effectively and compliantly. If you have questions or need assistance, reach out to a Pinnacle Team Member today at 800-772-6881 or healthsales@pfsinsurance.com.