Devoted Health 2025 Agent Certification

Get Your Agents Certified NOW! 

Don’t forget to have your agents complete PY2025 certification with Devoted! Agents can complete certification in their Agent Portal account (or using the registration links within your Agency Portal if they have not set up their Agent Portal Account). Devoted Health’s certification process is a one-stop shop, and our goal is to keep our certification experience easy and allow agents to complete the process in a few simple steps. 

If you have any questions, please message us via your Agency access to the Agent Portal, or contact Agent Support at agent-support@devoted.com for further assistance. 

AHIP Training Discounts During the stay, we will continue to offer a $50 discount on AHIP training which you can access in our PY25 agent certification or our marketing storefront.

Broker Rollouts

AEPrix Broker Rollouts

Ready, set, rollout. When you partner with us, you’ll get must-sell Medicare Advantage plans and an award-winning support team to drive you and your clients toward AEP victory. If you haven’t already, find an event near you to learn more!

Find an event near you

Enrollment Platform Access

Submit Your Requests Now!

In preparation for AEP, we recommend that contracted agencies requiring access to Sunfire & Connecture submit requests as quickly as possible to ensure access is granted prior to AEP. 

If your agency should have access but does not, please reach out to us at agent-support@devoted.com so further assistance can be provided!

For agencies who already have access to their Third Party Enrollment platform, please make sure you are utilizing Devoted’s RTS Reports to ensure agents have the proper Ready to Sell and In Good Standing status before provisioning them access to their enrollment tool.

Hierarchy Changes and Agent Transfers

Agency requests for Hierarchy Changes and Agent Transfers during AEP will be completed with a 12/8 effective date.

As we approach AEP, we strongly recommend that any agency-wide agent transfers or hierarchy changes not completed by 10/15 be postponed until after AEP. This is in an effort to minimize impacts to reporting and/or change in RTS status for agents during AEP. To ensure consistency in RTS status, any requests for hierarchy changes or agent transfers during AEP will be processed with an effective date of 12/8. 

As a reminder, the blackout period does not apply to immediate releases for individual agents as outlined on page 5 of our Broker Manual.

Scope of Appointments

Important Reminders

There are 4 options for scopes:

• Email/Text (Remote Signature)
• Telephonic
• Paper/Signed PDF
• Signing Electronic SOA with the Prospect

Remember the 48 hour rule!!! CMS requires 48 hours between the Scope of Appointment (SOA) and a meeting with the beneficiary.

There are only two (2) exceptions to the 48-hour rule: 

• Beneficiaries approaching the end of a valid enrollment period and the SOA is completed during the last four days of the election period
• Beneficiaries who walk into an agent’s office, a kiosk, a plan’s office or any other walk-in will not be subject to the 48-hour rule

PY25 Agency Agreement Updates

Agency Updates In Progress!

If they haven’t already, your agency signor will soon receive a notice with updates to your Agency Agreement for PY25; these updates are primarily regulatory. Please note that as part of our updates for this year, we will be updating your agency’s contracted states. If there are any states in which your agency holds an active, applicable license that you wish to NOT be contracted in, please reach out so we can update your agency’s record accordingly.

PY25 Sales Agent Compensation

Devoted PY25 FMV Rates Have Been Sent!

FMV Rates have been distributed via email to your agency’s leadership team! If you have not received a copy of the PY25 FMV Rates, please send us a message via your Agency’s Agent Portal or email us at agent-support@devoted.com for us to provide you with a copy.

Sub Agency Program

Contract Your Downline Sub Agencies with Devoted Health Today!

As we prepare for PY25 AEP, please continue contracting your sub agencies with Devoted Health! Contracting your sub agencies with Devoted will give you and your downline sub agencies the following benefits:

• Better reporting and data for you and your downline (production, agent certification, etc.)
• More name recognition for downline agents and engagement from our sales leaders
• Puts us down the path to accommodate more flexible payment models in the future, such as split overrides

As a reminder, we require that contracted sub agencies meet the following requirements in order to contract with Devoted:

• Sub agencies must be legal entities with an agency NPN
• Sub agencies must have a minimum of 3 agents

These requirements are in an effort to ensure all benefits of the sub agency program are available and compliance requirements are met. If you have questions or would like additional information to begin contracting your sub agencies with Devoted, please reach out to your local Sales Leader or contact Agent Support at agent-support@devoted.com for further assistance. We appreciate your partnership while we work to remain hyper-compliant in our operations!

PY25 Sales Partner Marketing Guide

Updates to Our Sales Partner Marketing Guide!

Our Sales Partner Marketing & Communication Guide that was recently shared has been updated. The updated version can be found here.

This guide provides details on CMS requirements, as well as other important topics as a Devoted partner, such as: Devoted’s Marketing Material Pre-Review Process, HPMS User Access, Logo Requests, Updated Disclaimers, Social Media, Search Engine posts (e.g. “SEO”, like Google, Bing, etc) and more!

If you have any questions, please reach out to agencyoversight@devoted.com for further assistance!

We will be hosting one more virtual FAQ session to discuss and answer any questions that you may have concerning the guide and hopefully we can provide insight into some of your most pressing issues. Stay tuned for dates and times!

Broker Learning Center Relocation

Check Out What’s New!

We’re thrilled to announce a significant update to our Broker Learning Center has gone into effect. As part of our ongoing efforts to keep our resources secure and up-to-date, we’re implementing a new system for accessing our training materials.

While we’ve enhanced the security to keep our content confidential, we’ve ensured that brokers like you will continue to have straightforward access. 

What’s New?

Our Broker Learning Center will now be found under the “Learning” icon on our Agent Portal. This will ensure only authorized users can view and use the materials. Please refer to this image showing the updated access point. 

Timely Updates

We’ll also include information for 2025 well before the October 1 implementation date. One of those updates is to our FAQs section, which has now been updated to include 2024 FAQs and 2025 FAQs.

Devoted Dish

Season 2 of the Devoted Dish (Devoted’s Agent Focused Podcast) is Here!

That’s right, you can listen to The Devoted Dish podcast on Spotify and Amazon Music. Stay informed and inspired about all things Devoted Health. 

Listen to Season 2 Episode 2 on Spotify, Amazon Music, or YouTube today!

One Lapp Challenge

Start your engines! When agents write their first application they earn $100 in Broker Bucks to use in our marketing storefront, which is a great way to save money as they grow their business. Learn more here.

2025 Enrollment Materials

Ready to win with us? Our 2025 digital enrollment kits are packed with everything you need to enroll clients across all of our markets. Be sure your agents download digital kits today!