


Mutual of Omaha | The 4 Quarters Club is Back
Unlock Your Earning Potential

We’re excited to officially launch Mutual of Omaha’s 2025 4 Quarters Club cash bonus program! Starting now, you have four chances to earn a 10% cash bonus-paid out quarterly! Plus, there are even more opportunities to boost your earnings with an additional 2% cash bonus!
How Many Bonuses Will You Earn?
Along with the quarterly cash bonuses, we’ll be rewarding winners with exclusive gifts every quarter as a special thank you for your commitment.

Program Parameters
Read the Guidelines →

4 Quarters Club Video
View the video →
Contact a Pinnacle Representative if you have any questions.
1 (800) 772-6881 support@pfsinsurance.com
Sentinel Security Life | Update on Utah Order
You may have seen the Emergency Order issued by Utah’s Department of Insurance on 12/2/24, and I wanted to offer additional clarity on the situation.
First and foremost, it’s important to note that we remain active in the market despite erroneous media reports suggesting we are prohibited from writing new business. Our day-to-day operations have not changed: we are permitted to write new business and will continue to write renewal business. Additionally, Sentinel and Atlantic Coast Life remain committed to meeting policyholder obligations, and we remain resolute in our commitment to protect policyholders, stakeholders, and employees.
Over the past months, A-CAP has been proactively engaged with our regulatory counterparts in Utah in productive and collaborative discussions regarding select A-CAP subsidiaries. Despite our active engagement, this Order came as a complete surprise and we are disappointed by how this sensitive matter has been handled. We are vigorously contesting the Order by filing an appeal which we believe stays it under Utah law. Furthermore, a hearing has been scheduled to address our concerns.
The Core of the Matter
At the core of the issue, the Utah Examiner-In-Charge has a misinformed understanding of the value of certain recaptured assets underlying our loans. We are working to correct this misunderstanding. Unfortunately, the Examiner is working with an inexperienced firm that lacks the industry knowledge necessary to accurately value these assets. Of particular concern, the valuation firm is not FINRA-regulated, which is highly unusual for a firm conducting financial valuations, especially in a complex sector like aviation, and lacks a demonstrable track record not having conducted public transactions requiring valuation or fairness opinions over the last 15 years. As part of our efforts to test the value of the assets underlying our loans, we commissioned, a SEC registered, well-respected global investment bank, to conduct an independent valuation. Its resulting assessment was entirely consistent with our existent carrying values. In addition, we commissioned another well-regarded financial services firm with valuation expertise to conduct their own independent analysis which also completely validated our view.
A-CAP strongly believes in the carrying value of the assets and the independent valuations which support their carrying value. Furthermore, it is A-CAP’s opinion that based on the valuations provided on the assets, there should be no adjustment to capital and surplus. A-CAP will strongly support these positions with Utah.
What’s Next
In the meantime, I want to reiterate that we strongly disagree with the Order but are committed to engaging constructively to address and rectify this disagreement while remaining open to using every available legal remedy at our disposal. We have worked diligently over the past couple of months to raise liquidity and strengthen our balance sheet and our underlying financials are strong. As I mentioned earlier, we are committed to protecting our policyholders, stakeholders, and employees and will do everything in our power to do so going forward. Most importantly, our collaborative relationship remains business as usual, and you should expect no changes to the ways we work together.
We understand the concerns and uncertainty that you may have during this process and pledge to keep you informed with appropriate updates on any new developments.
Contact a Pinnacle Representative if you have any questions.
1 (800) 772-6881 support@pfsinsurance.com
CMS | Changes Medicare Disaster/Emergency SEP Process to no longer allow direct enrollments by agents.
Change to Beneficiary Use of the SEP for Individuals Affected by a Government Entity-Declared Disaster or Other Emergency
This memo announces a change to how beneficiaries can make an election using the Special Election Period for Individuals Affected by a Government Entity-Declared Disaster or Other Emergency (Disaster/Emergency SEP).
Beginning on April 1, 2025, individuals wishing to use the Disaster/Emergency SEP must call 1-800-MEDICARE in order to make an election. Medicare Advantage Organizations and Part DSponsors will no longer accept elections directly from beneficiaries using theDisaster/Emergency SEP. Plans will receive Disaster/Emergency SEP elections only viadownload from the Health Plan Management System (HPMS) Online Enrollment CenterManagement module.
This change is in response to concerns that have been raised by plans about the misuse of the Disaster/Emergency SEP to enroll beneficiaries who were not affected by a declared disaster/emergency.
This change will be effective for all enrollment requests with an application date on or after April 1, 2025. To avoid applicant confusion, plans must remove the Disaster/Emergency SEP from enrollment forms and other enrollment mechanisms prior to this date.
If a plan receives an application using the Disaster/Emergency SEP with an application date on or after April 1, 2025, the plan should treat the application as incomplete. The plan must reach out to the applicant to determine eligibility for another election period and to inform the applicant that they need to call 1-800-MEDICARE in order to use the Disaster/Emergency SEP. If the applicant is only eligible for the Disaster/Emergency SEP, the plan should deny the application for failure to provide the information to complete the application.
Plans should inform prospective applicants who may be eligible for the Disaster/Emergency SEP that they must call 1-800-MEDICARE in order to make an election under the Disaster/Emergency SEP. TTY users should call 1-877-486-2048. 2
For MARx submissions, the SEP reason code will remain “01,” however it will be moved to the “CMS approval required” group. For OEC crosswalk purposes, the S reason code via OEC will remain “DST.” Updates to the Plan Communication User Guide (PCUG) and more information from the MA-PD Help Desk will be released in the coming months. Additionally, we will update our model enrollment exhibits and descriptions of the SEP in the Medicare Advantage and Part D Enrollment and Disenrollment Guidance in 2025.
CMS will monitor OEC transactions and plan submissions in MARx to ensure plan compliance with this change.
Plan questions can be submitted to our mailboxes:
- Enrollment and Eligibility Policy Mailbox: https://enrollment.lmi.org/deepmailbox
- MA-PD Help Desk: mapdhelp@cms.hhs.gov
Contact a Pinnacle Representative if you have any questions.
1 (800) 772-6881 support@pfsinsurance.com
Attention Important Information | End of AEP Guidance & Deadlines
We will process applications received through December 7th until 6:00 PM EST
If you cannot get the enrollments to Pinnacle Financial Services by 6:00 PM EST, please send them directly to the carriers.
Remember – Electronic enrollment platforms will be available.
AEP ends on Saturday, December 7th. This means that all Medicare AEP marketing efforts must cease on that date. Please follow the guidelines specified below.
- All AEP applications, (with an effective date of January 1, 2025), must be completed, signed, dated, and received by the agent no later than 11:59 PM on December 7th, 2024.
- Agents may not backdate the member signature, date, agent receipt date, or agent signature date.
Submission Dates
December 7th
Submit Apps by 6:00 PM EST to Pinnacle. You can also send to carriers and use electronic platforms.
Operating Hours 8:30 AM – 8:30 PM
- Anthem
- Braven
- Caritas
- Clover
- Devoted
- Emblem
- Geisinger
- HealthFirst
- Regence
- SCAN
- SelectHealth
- Wellcare
December 8th
Submit Apps by 10:00 AM EST to Pinnacle
Operating Hours 8:30 AM – 12:00 PM
- Florida Blue
- Humana
- UHC
December 9th
Submit Apps by 4:00 PM EST to Pinnacle
Operating Hours 8:30 AM – 5:00 PM
- Aetna
- CarePartners
- Cigna
- IBC
- Jefferson Health
- Wellsense