Wellcare | AEP Weekly News

December 6, 2021

Attention Valued Partner,

With less than a week remaining until the close of 2022 Medicare AEP, we wanted to provide information on the following topics we are sure you will find helpful as you continue to work with your clients:

  • AEP Application Submission Deadline – Deadline to submit AEP applications
  • The Ascend Corner – Important reminders for applications submitted through the Ascend Portal
  • Request for Information (RFI) Reminder – Resolving incomplete enrollments

AEP Application Submission Deadline

Be sure to reconcile your submitted enrollment applications submitted against the applications reflected in the Application Search Tool of the Broker Portal (Agent Connect). Access Single Sign-On and select the Broker Portal icon.  This will route you to the Agent Connect Home Page.

Any applications not already submitted should be reviewed and submitted immediately.

Important Dates and Timelines:

  • All enrollment applications should be submitted within 24 hours of receipt from the member’s signature date
  • All AEP applications must be completed, signed by the member and broker, and received by the broker before the end of the day, Tuesday, December 7, 2021.
  • Please review the Applications & Enrollment Tools resource for helpful information such as fax numbers for paper application submissions, appropriate broker identifiers, and other important reminders.

 The Ascend Corner

Request For Information (RFI) Reminder

As a reminder, Request For Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information and cannot be processed. To avoid processing delays or application denial, please ensure you provide accurate and complete information.

You will be informed through email and text message if you have applications in RFI status. Please be on the lookout for these notifications and act promptly to resolve them. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.

The Request For Information Resource Page contains further instructions on how to resolve RFIs.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881


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