• Onboarding – Contracting, training, and license updates
• Single Sign-On Portal – New broker set-up and navigation
• ACT and AHIP – Certification status and inquiries
• Ascend Enrollment Platform – Plan search, provider, and formulary lookup
• Application & Enrollment – Assistance, Wellcare health plan RFI assistance
• Member Status – Agent/Broker of Record (AOR/BOR) correction
• Broker Commissions – Finding statements, calculate commissions payable, inquiries
• Broker Portal – (Agent Connect and Agent 360) Navigation, Assignment of Commission (AOC), Application Search Tool, hierarchy changes, demographic updates, help to support tickets
• Sales Materials -CustomPoint Navigation

Most calls are resolved immediately over the phone, those that require escalation will be forwarded to the corporate team for review, resolution, and direct follow-up.

Phone: 866-822-1339

Hours: Monday – Friday 8:00 AM – 8:00 PM EST

Broker Services has a dedicated team to support your Medicare Supplement needs:

Phone: 833-728-1298

Hours: Monday – Friday 12:00 PM – 8:00 PM EST

Email Address: medicaresupplementbrokersupport@centene.com

As always, thank you for your continued partnership!