Aetna | Newsweek Ranks Aetna High in Customer Service

November 14, 2022

Enrollment has never been so fun – Aetna plans and benefits offer new members ways to manage health conditions in 2023

Your source for Aetna Medicare broker news and information

Veteran’s Day is today, November 11 – Remember to say, “thanks for your service”

Aetna offers a health plan with veterans in mind

Be sure to review with prospects who served in the military the Aetna Medicare Eagle™ plan. Available in 41 states, the MA-only plan is designed with veterans in mind and complements the coverage veterans may already receive through their VA Medical.

New and noteworthy

Newsweek ranks Aetna as one of the leading companies in customer satisfaction

Newsweek recently released the ranking of America’s Best Customer Service 2022. We are so pleased to share that Aetna was ranked third in health insurance customer service behind AARP and Health Net. This is a testament to our commitment to our members.

NEW for 2023! Apple Fitness+ access 

Beginning in January, Aetna Medicare Advantage members can access Apple Fitness+ at no additional cost through their SilverSneakers fitness benefit. Aetna is the first carrier to offer this program to its Medicare members. Learn more.

$200 Member incentive for rewarding healthy behaviors

Our national rewards program, Your Healthy Rewards, is offering members an incentive of up to $200 redeemable for gift cards, by completing eligible health activities in 2023. Get the details on the MA/MAPD program and the D-SNP program.

New and existing members will start receiving their 2023 member ID cards in the mail – Look for the QR code on the back of the card

Starting November 8, new member ID cards for 2023 will start to mail to new and existing Aetna Medicare members. These cards have a special QR code on the back. When the QR code is scanned, it goes to a plan-specific landing page on Aetnamedicare.com. The landing page includes a 5-minute video that educates members about the plan, plus it links them to plan materials like the Summary of Benefits, Evidence of Coverage, Formulary, Annual Notice of Change, and more. An educational insert will mail with the ID cards that walks the member through how to use a QR code. This can also help answer questions about privacy concerns using QR codes. Learn more.

In 2023, select plans* will offer a new Extra Benefits Card to members who qualify

Starting in 2023, some Aetna Medicare plans will offer an Extra Benefits Card at no added cost. It can be used toward certain categories of items and services depending on the plan, including food, over-the-counter items, utilities and/or transportation. Click here to find out if this plan is available to your members.

*Excludes PDP members, as well as FIDE D-SNP, QNXT D-SNP members, and H4982-016 (CA) members

Sales info

Fuel your sales on us

We’re excited to announce a new program this Annual Enrollment Period! All you need to do is achieve “net positive” enrollment – meaning your total sales need to exceed your total lapses – and you can earn reimbursement for marketing materials! Find out more, click here.

Be an Aetna Front Runner in 2023

If you sell any Aetna Medicare plans (MA/MAPD, D-SNP) or SilverScript PDP enrollments during the 2023 AEP, you can qualify to be a Front Runner. You’ll earn points for each eligible enrollment you sell. Learn how it works.

Now available: Download English digital enrollment kits with updated Star Ratings

The new English digital enrollment kits with updated Star Ratings are now available for download. Translated versions (Spanish/Chinese) will be available by mid-November.

You can earn a $110 administrative fee if your new D-SNP member completes the HRA

You can earn a $110 administration fee for completing a health risk assessment (HRA) with eligible D-SNP enrollments through the Think Agent tool for 2023 AEP. This is available for field sales agents only. You can also earn a $70 administration fee for completing the HRA with MA/MAPD enrollments. Click here to get the facts.

How to verify your ready-to-sell (RTS) status

Be sure to actively verify your RTS status prior to selling in each state where you conduct business. Learn more.


Create your own personal URL and customize your profile using Think Agent

Think Agent, Aetna’s electronic enrollment tool, now has the capability for you to create your own personal URL. This gives prospects another way to shop for Aetna Medicare plans, and enroll online – and you’ll receive credit for the sale. Watch a 5-minute video on how to get started. And remember to update your profile by adding a professional photo, linking to your social media page, and keeping your contact information up-to-date.

Use Think Agent to record calls and enroll members

Think Agent is Aetna’s electronic enrollment app that offers an optimized enrollment experience for you and your clients. Think Agent’s Call Appointment & Recorded Enrollment (CARE) is a CMS-compliant tool you can use to:

  • Make outbound recorded calls and receive in-bound CARE calls
  • Record your telephone interactions with Medicare beneficiaries. 
  • Enroll prospects by phone through CARE. 

Go to the Think Agent tool and select “resources” to compliantly conduct an enrollment over the phone. Click here to learn more or watch a 5 min. video.

How retail marketing can expand your business

Want to grow your business? Get tips from the pros on how retail marketing can make it happen. Watch our video podcast series Successful Sales Solutions.

Compliance reminders

Reminder: Update all enrollment kits with 2023 Star Ratings

All 2023 enrollment kits are required to have the 2023 Star Ratings as of October 27. Be sure you removed the 2022 Star Ratings and added the 2023 Star Ratings. Plus, remember CMS requires you to review the 2023 Star rating document with beneficiaries when presenting Aetna MA/MAPD and SilverScript PDP plans.

Results of call monitoring indicate telesales agents often miss key topics

Aetna’s agent oversight team actively monitors telesales calls and finds that telesales agents often miss important information in their communications with clients. Review the top issues.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881


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