As always, it is important to Clover that our members’ healthcare is not affected by this change. This includes their ongoing medical care and authorizations for services.

We are sending letters to members identified as having received care from a Jefferson Health System provider or hospital advising them of this network change. In an effort to further put members at ease, we will be making outbound calls to these members that will include helping them find other providers, schedule alternate appointments, and provide any support they might need.

Of course, members may continue to use Jefferson Health System hospitals and providers (if the provider/facility agrees to accept Clover Health members). But please make sure they understand that after the August 5th date, they may have to pay higher costs.

Please reach out to your clients who might be affected by this change and help them navigate to alternate care options. We will provide them with a list of in-network primary care providers in their area and our online Provider Directory is available on-demand to help as well.