March 8, 2021
Survey
Do you use Aetna Medicare Marketing Studio? Tell us what you think.
The Aetna Medicare Marketing Studio is your go-to spot for customizable, downloadable, printable, and CMS-compliant marketing materials. In this survey, tell us what’s working well and what needs to be changed. We’ll use your feedback to build out our strategy for the Studio for the rest of 2021.
Member Retention
We’ve got flyers to help you generate leads in your local community — Find them on the Studio
You can customize, download and print CMS-compliant lead generation flyers and marketing materials on the Aetna Medicare Marketing Studio. After you log in, just click on Lead Generation Flyers in the left-hand menu to find the flyers below and more.
2021 SilverScript PDP premium billing FAQs
Review our 2021 SilverScript PDP premium billing FAQs document so you can help answer some of our member’s most commonly asked questions. The FAQs document reviews:
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2021 SilverScript PDP premiums
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Member invoices and billing cycles
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Payment options
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Refunds, dis-enrollments, payment plans, and more
Educate prospects about their options with our 2021 Medicare 101 presentation
The new Medicare 101 presentation is now available. It’s been updated for 2021 and now reviews both Social Security and Medicare —and how they work together— to give your clients a full picture of their retirement benefits. You can use this presentation to educate beneficiaries at educational events to help explain their Medicare options. If you only need the Medicare sections, you can start the presentation from slide 12. Coming soon in additional languages: Spanish, Russian, Polish, Chinese, Korean, and Vietnamese.
Virtual member meetings are underway in select markets. These meetings are a great way for members to learn about their plans and how to make the most of their benefits in 2021. Encourage members to register online at AetnaRSVP.com
Enroll your Clients by Phone with RATE
Did you know? You can now enroll your clients in an MA/MAPD plan by phone with the Remote Agent Telephonic Enrollment (RATE) tool. RATE is available through the Ascend Virtual Sales Office app and works with all iOS, Android, and Windows-based devices.
Before using RATE, you must have access to the Ascend app. Next, just complete a short training and quiz. After passing the quiz, you’ll receive a dedicated 1-800 number that you can use to enroll your clients.
COVID-19 Update
COVID-19 vaccine: What seniors need to know
Christopher Ciano, president of Aetna Medicare, a CVS Health company, shares FAQs to help caregivers talk with their aging loved ones about the COVID-19 vaccine. Read more.
Member Resources
Telemedicine
Members can talk with a doctor anytime by phone or video.
Member vaccine eligibility and answers to common questions.
Extra member benefits: COVID-19 testing, no-fee prescription delivery, and more.
Contact Us
We’re here to help!
Got questions? Just contact your local Aetna Medicare broker manager. Or, you can also contact the Aetna Medicare Broker Services Department for help at 1-866-714-9301 or brokersupport@aetna.com. Normal business hours are Monday through Friday from 8 AM – 8 PM ET.
1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Contact a Pinnacle Representative if you have any questions.
1 (800) 772-6881
support@pfsinsurance.com
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