January is Mental Health Awareness Month: Find out how your clients can improve their mental health.

Open Enrollment Period (OEP)

What is the Medicare OEP?

OEP runs from January 1 to March 31. During this time, beneficiaries who elected a Medicare Advantage plan (MA/MAPD) during the Annual Enrollment Period can switch to a different Medicare Advantage (MA/MAPD) plan or return to Original Medicare (with or without prescription drug coverage). Review OEP do’s and don’ts.

You can continue supporting D-SNP and LIS-eligible clients during this time

While you’re not allowed to proactively market to MA/MAPD enrollees during OEP. You are allowed to continue marketing to consumers who are eligible for Dual Eligible Special Needs Plans (D-SNP) or Extra Help (Low Income Subsidy), as these clients are able to make one change per quarter

Member retention

Top tips for welcoming and supporting new members

You can help ensure your clients have a positive start to 2024 by helping them with questions on hot topics like member ID cards, prescription refills, finding providers and plan benefit questions. Get tips on answering their FAQs.

Watch this member retention podcast: Get tips from the pros on how to help prevent rapid disenrollment (12 min.)

Product and benefit information

Eligible members with an Extra Benefits Card through NationsBenefits can now get grocery delivery through Uber Eats

Members with an Extra Supports Wallet or Healthy Foods Wallet on their Extra Benefits Card can now access grocery delivery through Uber Eats. Some of the major retailers who sell grocery products out of Uber’s network include—Walmart, Costco, Albertsons, SEG, Hyvee, CVS, Walgreens, Target, and others. Members can place their order through the UberEats app or online at UberEats.com. You can share this flyer, “Uber Eats grocery delivery, explained” with your clients.

Aetna Medicare Payment Card is now administered by Inspira Financial (formerly PayFlex)

Some Aetna Medicare plans include an Aetna Medicare Payment Card, which was previously administered by PayFlex®. In 2024, PayFlex is becoming Inspira Financial. Let members know what to expect during this transition:

• The physical card will continue to show “PayFlex.”
• But members will start seeing “Inspira Financial” on related materials.
• PayFlex websites will now automatically redirect to www.inspirafinancial.com.
• If members try to download the PayFlex app to manage their card, they will find the Inspira Financial app instead.

Broker training and tools

Share your feedback on the Aetna Marketing Portal (AMP)

The AMP tool is your source for customizable and compliant marketing materials like flyers, mailers, and more. Provide feedback to help us build our AMP strategy for the future. Submit your responses by the end of the day, Friday, February 2.

Take the Survery

Check the status of applications

We made it easy. Use Producer World to access the member application tool and check the status of your applications. See how.

Need help with commissions?

Producer World is your go-to place to review commission information.

1. Click the Reports tab
2. Click “Access reporting”

You can also visit the Compensation tab to learn how and when we pay, for help understanding your reports and statements.