Reminder: The first time you log in to the new certification site, you’ll need to reset your password. Steps to reset your password.

Certification is the first step you’ll need to complete to become ready to sell our 2022 MA/MAPD and PDP products. Review how to become ready to sell.

Member Retention

Follow these steps to ensure your Medicare clients are assigned the correct primary care provider (PCP)

There are a few critical items that must be included on the enrollment application for both paper and electronic enrollments. Follow the steps below. Make sure you know where to find each item. 

1. Fill in the Provider ID

2. Fill in the Primary Care ID (e.g., Primary Care Provider ID) 

3. Check the Existing Patient checkbox if applicable

Broker Tools

Promote your in-person meetings using materials on the Aetna Medicare Marketing Studio

Let beneficiaries know about your in-person events using marketing materials available on the Aetna Medicare Marketing Studio. On the Studio, you’ll find meeting postcards and flyers to promote your in-person training.

Contact Us

We’re Here to Help!

Got questions? Just contact your local Aetna Medicare broker manager. Or, you can also contact the Aetna Medicare Broker Services Department for help at 1-866-714-9301 or brokersupport@aetna.com. Normal business hours are Monday through Friday from 8 AM – 8 PM ET.