Wellcare | 2023 Contract Recertification Incomplete – ACTION REQUIRED!

September 2, 2022

Attention Valued Partner,

Brokers are required to complete all 2023 annual certification requirements by 9/30/2022 to be able to market and sell 2023 Wellcare products. Our records indicate that you have not completed the following certification requirements:

  • 2023 Wellcare Contract Recertification – Centene Workbench

Failure to complete the 2023 annual certification requirements will result in the inability to:

  • Market or sell any Wellcare products
  • Receiving commission for any prior business, including renewals
  • Access CustomPoint to order sales materials (access is granted 72 hours after completing certification)

Important: The above applies to both the 2022 and 2023 plan years.

All annual certification requirements must be completed by September 30th to be able to market and sell Wellcare products and avoid suspension on October 1st.

Note: If you have recently completed the above certification requirements, please allow 48 hours for our systems to update.

Wellcare Contracting Recertification

As part of the 2023 Annual Certification Requirements, brokers/agencies who are currently contracted with Wellcare are required to complete the 2023 Contract Recertification workflow within Centene Workbench.

Completing 2023 Contract Recertification case:

  • Access by logging into your Centene Workbench portal via the Single Sign-On portal and selecting the My Credentials section.
  • Select My Certification Cases
  • You will be prompted to (1) verify your Demographic, Payment Information, and the Selling States and (2) sign the 2023 TPME Agreement and W9.
  • Please Note: (1) As of October 1st, Wellcare will no longer distribute commissions via paper check. You are required to provide ACH information during the “Payment” step. If invalid banking information is entered, your payments will be held. (2) Licensed Only Agents and Dual Assignment Agents will not be prompted to update payment information.

Please view the 2023 Contract Recertification Step-Action document for detailed instructions on the contracting recertification process.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881


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