Aetna | Finish strong: AEP deadlines, compliance reminders
AEP wrap-up information
We’re in the home stretch! Thank you for all your efforts this AEP, and for your dedication to helping members and clients enroll in a plan that will best meet their needs in 2024. We’re here to support you with any last-minute needs or questions that arise.
Finish strong
Review AEP enrollment deadlines
- December 7: All AEP enrollment applications must be completed, signed, dated and received by the agent no later than 11:59 PM, December 7, 2023.
- 48 hours: We must receive signed enrollment applications within two calendar days after you receive them from beneficiaries.
- December 9 is the last day to submit all applications that were signed and dated December 7, 2023.
Remember, if you receive a completed enrollment application after AEP ends on December 7, do not hold or destroy it. Under CMS rules, you must still submit it to us within two calendar days as noted above. We then will process or deny the enrollment as appropriate.
Ensure your enrollments are processed –
Encourage clients to contact us if their enrollment is pending due to a request for information (RFI)
You can check the member application search report in Producer World to see if any enrollments are in a “pending RFI” status. Encourage these clients to call us so we can verify any outstanding items and finish processing their enrollment. They should call the customer service number in the message we leave or the letter they receive.
If we’re unable to reach them (within 21 days or by the end of the enrollment period, whichever is longer), their application will be denied.
Compliance
Remember, you must get approval before using an image of the Medicare card
As announced in the CY2024 CMS Final Rule, you cannot use the Medicare card image unless you get authorization from CMS. This restriction applies to ALL communication and marketing materials, not just those materials which meet the CMS definition of marketing. For example, not only does it apply to traditional materials like flyers, it also applies to marketing and communications on private vans, public buses, billboards, etc. Read more.
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