WellCare | CustomPoint: 2021 Materials Ordering Reminder

September 14, 2020

Orders must be placed no later than 5:00 PM, September 16, 2020, to receive 2021 materials on or around September 26, 2020.

Important Dates:

This is the first of two initial opportunities to order 2021 materials:

Order by 5:00 PM EST Estimated Materials Delivery Date
First Push 9/16/2020 9/26/2020
Second Push 9/26/2020 10/6/2020

*Note: Translated materials are expected to deliver on or around 9/28/2020.


Note: 2021 Materials orders placed after September 26, 2020, will have estimated delivery within 5-7 business days

Video Walk-Throughs:

Accessing CustomPoint:

CustomPoint can be accessed through Single Sign-On.

  • Click here to download the Single Sign-On Setup Guide

Additional Resources:

  • Click here to download the CustomPoint Frequently Asked Questions
  • Click here to download the CustomPoint User Guide

Contracting and Annual Certification Training Reminders:

  • As part of our One Broker Experience, we have combined 2021 contracting and certification training requirements (2021 AHIP & ACT). Once both are completed you will be able to market and sell all Centene brands. Until then, unless you were previously, separately contracted with WellCare and Centene (Allwell, Health Net, Ascension Complete) you can only market and sell the plans you contracted and certified for in 2020.
  • Additionally, you will only be able to view and order 2021 materials for health plans you are contracted and certified to market and sell.

As always, we thank you for your continued partnership. 

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881


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