John Hancock | Spotlight: The Latest News and Updates

November 23, 2020

Making our LTC rider elimination period simpler — for easier planning

You asked and we listened! John Hancock has changed the way the elimination period is satisfied with the most recent version of our Long-Term Care (LTC) rider. Now, instead of requiring 100 service days before LTC benefits are payable, clients can simply:

  • Wait just 90 calendar days from the day they are certified as chronically ill
  • Count every day, whether or not they receive LTC services

What’s more, there’s no impact on pricing due to this change — our LTCR ’18 rates will remain the same!

John Hancock

This enhancement is just one more way John Hancock is making our long-term care solution easier for your clients to plan — and for you to explain how it can help them protect their families and their finances.

Transition details and state approvals

Beginning on December 7, 2020, all new and pending applications with LTCR ’18 will be issued with an endorsement that revises the method for satisfying the elimination period. It has been approved in all states except CA, MT, and NY, with approvals pending in DC, FL, and NJ (our updated elimination-period definition is being added to existing state filings).

After launch, inforce LTCR ’18 customers will receive an endorsement in the mail. Details to follow.

John Hancock Aspire

Firm resource kit for John Hancock Aspire now available

To help our firm and agency partners communicate with producers about the John Hancock Aspire® program, we’re excited to announce a new Aspire firm resource kit. Aspire is the first and only life insurance designed for people living with diabetes and is supported by our decades of experience in underwriting life insurance applicants with this condition.

With a focus on both increasing awareness and understanding about Aspire, and providing the details needed to make a sale, the kit includes:

  • Reference Guide
  • Digital ads
  • Social media posts
  • Check the box to add Aspire (flyer)
  • Email template
  • JH Aspire logo
  • Prequalification worksheet
  • Producer FAQ
  • Seller’s Guide

Firms can choose to leverage all the materials in the kit or select individual pieces of content to reach your audience.

Please reach out to your John Hancock representative for access to these downloadable Aspire resources.


Available on demand: Timely webinar on solving long-term concerns

Listen to our experts in this recent webinar discuss why now is the time to help your clients both plan for the possibility of needing care — and reduce the financial and emotional devastation it can cause their loved ones.

Doing Business with Us

Permanent products now available via iPipeline iGO Drop Ticket

iPipeline iGO Drop Ticket users can now complete and submit Tickets for John Hancock single-life permanent products, including variable universal life products! Here are a few quick tips to help you get started:

  • “Turn on” access within iPipeline (iService/Select Forms/iGO Configuration/iGO eApp Products) and add “Permanent Drop Ticket”
  • Once you’re ready to submit business, simply: 1) select “universal life” from the product type drop-down menu on the “case information” page, regardless of the permanent product for which you want to apply, 2) click on “find available products”, and 3) indicate the specific product your client is applying for on the “coverage details” page, once the permanent drop ticket is launched

As a reminder, the iGO Drop Ticket can also be used to complete and submit Tickets for our term products. For more information about the Ticket submission process, refer to this guide.

Year-end dates reminder: submission deadline approaching

The countdown to year-end is on, and our focus is to help you achieve a strong finish. Please note that the submission deadline for all outstanding underwriting and administrative requirements on your pending cases to Life New Business is Friday, December 4 (less than two weeks away!). For a complete list of submission deadlines, please refer to this flyer.

Compliance Reminder Regarding Advertising and Sales Materials

Check out this flyer for compliance guidelines on the use of advertising and sales materials.

Funds Update

Our Investment Management Services group actively manages our investment platform by monitoring each of our subadvisors and their portfolios, with the goal of helping to maintain consistent performance and adherence to the portfolio’s investment objectives. As can be expected with an actively managed investment platform, this can result in changes throughout the year. Our marketing materials have been updated to reflect a recent manager change for our Real Estate Securities fund.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881


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