Cigna | Unveiling New Online Tool for COVID-19 Risk

April 6, 2020


Last week we told you about our newly formed partnership with Buoy Health to offer the Buoy for Cigna Symptom Checker, a free, early intervention online screening tool to understand the personal risk for COVID-19, at Cigna.com. Today, the tool is live, and we want to help you understand what it is, how to use it and how this benefits your customers.

The tool uses guidelines from the Centers for Disease Control and Prevention (CDC) to help categorize a person’s risk level as low, medium or high and make the appropriate recommendations. Based on answers from the customer around symptoms, medical history and exposure to COVID-19, the tool will assign risk categories ranging from low to high risk and will recommend the next step for care. This both helps alleviate concerns for low-risk individuals while also quickly escalating appropriate cases for high-risk customers. Find more info here.

To access the symptom checker, navigate to Cigna.com, click on Coronavirus Resource Center, and find “Check your symptoms and risk for coronavirus.”

Don’t forget! Many COVID-19 related services are covered under Cigna Medicare plans and Cigna is making access to these services easier during the COVID-19 public health emergency. For example,

  • COVID-19 diagnostic visits: Cigna is waiving out-of-pocket costs for COVID-19 visits with in-network providers, whether at a provider’s office, urgent care center, emergency room, or via virtual care, through May 31, 2020.
  • COVID-19 testing: Cigna is waiving out-of-pocket costs for COVID-19 FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
  • COVID-19 treatment: Cigna is waiving out-of-pocket costs for all COVID-19 treatment through May 31, 2020. The treatments that Cigna will cover for COVID-19 are those covered under Medicare or other applicable state regulations. The company will reimburse health care providers at Cigna’s in-network rates or Medicare rates, as applicable.

Please help Cigna educate customers about their COVID-19 risk. Pass this information on to your clients. Together, we can be part of the solution.

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881


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