Cigna | Important Information about the COVID-19 SEP

July 23, 2020

On May 7, we told you about a Special Election Period (SEP) that was available for individuals affected by the COVID-19 pandemic that meet the terms of the SEP. This SEP was in effect between March 1, 2020, and June 30, 2020.

According to the Centers for Medicare and Medicaid Services (CMS), that SEP did, in fact, expire on June 30, 2020. There was no extension.

While the SEP has ended, Cigna has extended many Medicare Advantage benefits through December 31, 2020. Some of those benefits include:

  • Waiving all cost-sharing for in-network medical or behavioral telehealth visits
  • Waiving cost-sharing for office visits to in-network primary care physicians, specialists and behavioral practitioners
  • Extending the deadline on receiving the 360 Exam
  • Waived copays and cost shares for COVID-19 related tests and treatments.

Please make sure your clients understand they can call our customer service line at 800-668-3813 with questions about their coverage. We want them to feel safe and confident in the quality of their Medicare Advantage plan from Cigna. 

Questions? Contact your local Broker Sales Representative. The Cigna Agent Resource Line (CARL) is also available Monday – Friday, 7:00 a.m. – 6:00 p.m. CST at 866-442-7516 or at CARL@Cigna.com

For more information, contact a Pinnacle Financial Services representative today

1 (800) 772-6881 x7731 | sales@pfsinsurance.com

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881


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