AEP News

New & Updated AEP Facebook Ads

Shop for 2021 Aetna Medicare Advantage plans and compare Rx drug costs online 

Tips to help you get the best results when comparing MAPD plans:

• Include all the drugs your client takes, along with dosage and frequency

• Compare different pharmacies

• Verify your client’s critical providers are in-network

Check enrollment application status on Producer World

Just log in to Producer World, select the Reports tab and click on Access Reporting. The Pending Application report shows applications being processed. Approved applications appear on the Medicare Book of Business report. Plus, with the NEW Member Application search feature, you can search for applications by member name, application ID, Medicare ID, or member ID.

AEP ends December 7: Guidance and deadlines

On December 7, all Medicare AEP marketing efforts must cease. Please make sure you follow the guidelines below to submit your final AEP enrollments. Here’s what you need to know. 

New: Get the Ascend app on your Android devices

Now, in addition to iOS and Windows devices, you can use the Ascend Virtual Sales Office app on your Android device. How to download it… 

How to Search for in-Network Providers in the Ascend App

• In the Ascend app, during the enrollment process, you’ll click on the Provider Lookup link.

• Then, follow prompts to search for providers.

• Locate the provider’s ID number under their name, copy, and paste it into the enrollment form. It will no longer auto-populate. 

  • If it’s not available, just input the provider’s first and last name.

  • Remember, if you don’t add a PCP for the member, we may assign one.

Member Retention

How to make requests on behalf of your clients

Agents can now call us to request certain types of changes and updates, on behalf of their clients who are Aetna members. For example, you can now call to inquire about a claim or billing issue, to change a mailing address, and more. This new policy allows you to deliver a more seamless customer service experience to your clients. Here’s how to make a request…

Contact Us

We’re here to help – Holiday hours 

If you have questions, just contact the Aetna Medicare Broker Services Department for help at 1-866-714-9301 or brokersupport@aetna.com. This week, we’re open:

• Monday-Wednesday: 8 AM – 8 PM
• Thursday: Closed
• Friday: 8 AM – 8 PM,
• Saturday: 9 AM – 2 PM ET