May 14, 2021
Did you know? Members can pay their monthly premium at their local CVS store
Members can pay their premium in-person at their local CVS store while out running errands or picking up their prescriptions. All coupon books and monthly invoices contain a barcode giving members the ability to pay their premium at most CVS stores. This option is not available at CVS pharmacies within Target® and Schnucks®.
Important Reminders
Remember, there is no SEP available related to COVID-19
As a reminder, CMS issued a memo on May 5, 2020, announcing that the Special Election Period (SEP) for Individuals Affected by a FEMA-Declared Weather-Related Emergency or other Major Disaster was applicable to those affected by the COVID-19 pandemic. This FEMA-declared SEP began on March 1, 2020, and ended on June 30, 2020, per CMS guidance. The SEP applied to beneficiaries who were eligible to make an election at the time but were unable to because they were affected by the COVID-19 pandemic. Please continue to follow CMS guidance when determining eligibility for available SEPs for your clients.
Broker Tools
Did you miss our LinkedIn 101 training? Watch it here
Watch our 1-hour training to learn about LinkedIn and how to leverage social media to grow your business. You’ll get the chance to discuss best practices from both Aetna’s social media team and representatives from LinkedIn.
Plus, you can also check out our 18-minute training video on how to use Facebook to build your business.
Why use the Ascend app? You can enroll more clients over the phone, by email, or online
Plus, you can earn up to $70 extra with value-based enrollment (VBE) when you enroll clients through Ascend.
Need access to Ascend? When you completed certification, we sent you an email with details on accessing the app. If you need the email re-sent, just contact the Broker Services Department.
Plan summary worksheets can help reduce questions for new enrollees
Plan summary worksheets are concise, carbon-copy documents that recap key details about a member’s new plan. After making a new sale, you can:
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Give a copy to your clients so that they can refer to it if they have questions about their new plan
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Keep a copy for your records
You can order 1 pack of 10 at a time, free of charge, from the enrollment kit ordering site.
Member Retention
Check out the Aetna D-SNP member newsletter
Every month, we send our Aetna Dual Special Needs Plan (DSNP) members a newsletter filled with healthy tips, resources, and reminders. The newsletter is available in both English and Spanish. Help encourage your Aetna DSNP clients to read it! May’s edition includes information on hearing, sun safety, and more.
COVID-19 Update
Overt-the-counter COVID-19 testing is available at CVS Pharmacy
We’re expanding access to at-home testing options with new-to-market, home tests available in CVS Health stores and online. Read more.
Share our short video with your clients on what to expect when getting the COVID-19 vaccine at a CVS Pharmacy location.
Let your clients know: Patients can now walk in to select CVS Pharmacy locations to get a vaccine, no appointment necessary.
Contact Us
We’re Here to Help!
Got questions? Just contact your local Aetna Medicare broker manager. Or, you can also contact the Aetna Medicare Broker Services Department for help at 1-866-714-9301 or brokersupport@aetna.com. Normal business hours are Monday through Friday from 8 AM – 8 PM ET.
1 (800) 772-6881 x7731 | sales@pfsinsurance.com
Contact a Pinnacle Representative if you have any questions.
1 (800) 772-6881
support@pfsinsurance.com
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